Call Center Representative

Employer
Frederick Pediatric Associates
Location
Frederick, MD
Posted
Dec 06, 2021
Closes
Dec 08, 2021
Ref
245243930
Function
Customer Service
Industry
Other
Hours
Full Time
Frederick Pediatric Associates is looking for Full Time Call Center Representatives/Schedulers for a fast-paced pediatric practice. No medical knowledge required. Experience at a medical office is a plus but not necessary. Competitive salary and benefits. The optimal candidate would have:?Excellent interpersonal communication skills.A team player with the ability to work independently.Familiarity with computers, including basic software like Google DocsTake incoming calls promptly while maintaining a friendly attitude, and adhering to the company's customer service standards.Schedule appointments, answer any customer inquiries, and address any issues they have, either by guiding them through the appropriate solution, or referring them to the appropriate department.Stay updated on company policies, products, and servicesBe patient and encouraging with customers regardless of their issue in order to maintain high levels of customer satisfaction.