Colonial Parking Culture: We Park Cars.Simple words, but they express the core of Colonial's service mission. Colonial honors and respects that trust, in part, by staffing our parking facilities with well-trained and dedicated employees who go out of their way to make every parking experience a valued one. There is a reason that Colonial is the Capital City's leading parking provider throughout the Metropolitan Washington DC area. Simply put;Our relationships with property owners and property managers-our clients-are marked by integrity and accountability. With more than 280 parking facilities Colonial offers convenient parking for tens of thousands of Washington DC residents and visitors every day. Colonial's approach to providing great service starts with attracting the best people. We look for candidates that have a proven track record in making customers feel at home and treating their property with respect and care. What you will do: The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming intercom calls, telephone calls, emails and all aspects of customer contact within the Remote Management Center. Maintains a positive attitude while working with customers and clients in a fast-paced environment. Quickly identifies and resolves customer inquiries and adjusts quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and weekend availability required. What you will gain in return: A competitive compensation package that includes an annual performance-based incentive plan 401k Plan Profit sharing Paid time-off Employee loan program Health and Welfare benefits Free Parking while you work! What you will need to be successful: Associate's degree or 2 years experience in hospitality or service related industry. 2-4 years of experience in a call center environment with high level interactions with customers and clients. Familiarity with live and shared documents Who you will interact with: Internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, Operations team and other members of the management team, and line management, professional employees and the hourly work force. External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary. The environment you will work in: Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear. Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. Colonial Parking is an AA/EEO/Veterans/Disabled Employer. Employer participates in E-Verify We maintain a drug-free workplace and perform pre-employment substance abuse testing