Customer Relations Specialist

Gaithersburg, MD
Nov 26, 2021
Dec 07, 2021
Accountant, IT
Full Time
At Orkin, our purpose is to help protect the world where we live, work, and play.Our Customer Service Specialists are committed to this purpose.Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!The Successful Customer Service Specialist Will . . .Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:Contact customers to schedule and confirm service appointmentsSchedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriateSchedule & communicate with Service Technicians to meet customer requirementsPerform outbound calls to customers to follow-up on service receivedPerform outbound calls to customers regarding outstanding account balancesReceive payments from past due customersProficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedulesReschedule unserviced accounts within 24 hoursAnswer inbound customer service calls with an open, friendly greetingUtilize strong listening skills and probing questions to identify the customer's concern and evaluate their needsUse strong communication skills to communicate/empathize with customersWork well within a teamParticipate in quality assurance processes/programs/initiatives as requestedIf you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!We Offer Competitive hourly payComprehensive benefits package including medical, dental, vision, maternity & life insurance401(k) plan with company match,employee stock purchase planPaid vacation, holidays, andsick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQuality, comprehensive training programsWhy Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersAs the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISMThe Pest Management Industry is growing - and is a recession resistant line of businessOrkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you ready to take your CAREER to the next level?Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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