Become ALL IN! as a Technical Support EngineerAs a pioneer, in laboratory information systems, our hearts beat for the development and implementation of new technologies. Become part of a cooperative Agile Support Team working with the latest technologies Angular and PC base, cloud base and mobile base solutions. For the next level of e-health evolution, we are looking for creative minds who enjoy working with a variety of technologies. Empowering employees to solve challenging problems with full support of your peers.What we can do for you:Competitive salary with lots of great benefits like Medical, Vision and Dental plan, 401k, Voluntary Life, Disability Insurance and Group LifeStructured shift plan Monday through Friday (weekends and holidays off), home office options, employee discounts and much more to create a pleasant working environmentA lot of social events like pizza & ice cream parties, in an informal atmosphereA safe digital application and onboarding process during the COVID-19 pandemicA startup atmosphere combined with the advantages of a large companyThe possibility to shape the future of US healthcare with most modern toolsetsA variety of further development and career opportunities within our growing companyDigital Feel Good Management with a variety of offers for your personal health, eg home workouts, nutritional advice, mental coaching and many othersWhat you can do for us:Our software products offer laboratories a secure and reliable IT landscape so they can focus on their patients. The CGM software is essential to laboratory's equipment to manage test data for Hospitals, Physicians Office as well as Research facilities. We are looking for career minded technical professionals looking for a challenging position in this medical software support field.Classifying, prioritizing and deep dive into technical questions from our customers until you find a satisfying solution for our clients or find assistance from the other support levelsYou will be working on our client's IT infrastructure using Oracle, MS SQL, various Windows systems including client/server relationships and network issuesAfter a structured onboarding phase you will resolve technical issues with our leading laboratory information systems software with our clients on the phoneDocument client issues, questions, and resolutions in our SAP CRM and knowledgebase area and propose improvements in our software to the development teamOccasionally you might conduct training sessions for our clients or consult on how to use our software within their workflowYour Qualification:High School diploma, equivalent or relevant work experienceExperience in working with Windows 7, 10, 11, and server grade operating systems,Ability to learn and work independently, as well as on a team, with a customer centric mindsetNetwork or database experience beneficialCall center experience preferredConvinced? Submit your persuasive application now online (including desired salary and earliest possible starting date).Synchronizing HealthcareBecome ALL IN! with head, heart, and hand