Overview:This position will provide on-site and remote technical support for our client who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems. In this role, you will first install equipment while location in under construction, once everything is complete you will then provide 100% service/support for the customer.Site Location- 445 12th Street SW DC 20554Responsibilities:Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads.Troubleshooting system problems reported by users and repairsManage customer generated Help Desk tickets and respond to end user requestsResponsible for escalating and tracking all "next level"A' break fix issues for resolutionSupporting and assist with facilitating large presentations in classrooms or auditoriumsInventory management of spare systems and service inventoryAbility to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing)Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing systemAbility to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC callsPerform Quality Assurance testing and generate documentation on resultsAble to configure standard system components to client requirementsAble to work independently for AV testing and troubleshootingProficient in loading and testing control system code and DSP programmingAbility to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plusPerform site surveys, inventory, and create as built document for installed systemsOther duties as assignedQualifications:Education: HS Degree requiredTechnical School Certification or Community College (preferred)Years of Experience: 5+ years of AV installation, system operation, and maintenance