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Warehouse Supervisor

Employer
Crate & Barrel
Location
Hanover, MD
Closing date
Dec 7, 2021

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Maximize company sales growth and profitability by coordinating activities of associates in distribution processes and supporting all initiatives, policies, and procedures to ensure a positive, supportive and productive work environment.Direct associates in execution of daily/weekly tasks to satisfy internal and external customer service expectations. " cents Ensure productivity standards are met by training, coaching and holding associates accountable to key performance indicators. Identify critical distribution issues and address them with the leadership team. Direct associates on the proper use of Distribution Center equipment and troubleshoot problems, as necessary. " cents Recommend and implement ideas in an effort to improve distribution operations Drive and support all efforts and initiatives across all business channels implemented by the company. " cents Drive and support the company" (TM) s mission and goals, including applicable key performance indicators (KPIs). Job Knowledge Possess complete knowledge of, and ensure associates are held accountable to, all Distribution Center policies and guidelines. Maintain a comprehensive understanding of, and ensure associates adhere to, all Foreign-Trade Zone (FTZ) procedures and guidelines to maximize FTZ compliance and benefits and minimize US Customs penalties and fines, as applicable. Ensure associates understand and adhere to all Crate and Barrel policies, guidelines, standard operating procedures and processes. Possess a complete understanding of applicable company systems, policies and procedures. " cents Maintain an awareness of loss prevention, security and safety by following and holding associates accountable to the guidelines provided by management or the Human Resources Department and/or as outlined in the Crate and Barrel/CB2 Associate Guide to minimize inventory shrinkage and profit loss. Results Oriented Drive and motivate team to deliver operational excellence. Understand business needs and manage team to accomplish daily goals. Collaborate with leadership team to create and communicate clear team deliverables. Focus on promoting sales as they pertain to, or are driven by your position. Associate Management and Development Manage all aspects of performance and development of direct reports to encourage professional growth. " cents Manage all aspects of associate performance. Create and implement learning plans for new and/or cross-training associates Conduct observations and provide feedback through coaching and on the job training. Provide feedback/documentation regarding associate performance for appropriate evaluation and action plan. " cents Write and conduct performance reviews for assigned associatesResponsible for making decisions in the hiring and termination process for Distribution Center associates. " cents Appropriately address human resources issues, and identify behaviors and performance that require correPage 1 of 3 Communication Communicate with other supervisors and managers to ensure a consistent team environment is maintained. " cents Listen actively and effectively. Engage associates to solicit feedback and ideas. Ask for and give clear and constructive feedback in both written and verbal form. Communicate effectively and efficiently with all company associates and business contacts. Teamwork Represent the department on all related projects. Identify and sponsor cross-functional projects. Foster an environment of inclusion to motivate the team to achieve common goals. Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. Safety Management Perform safety observations in conjunction with job observations to coach and hold associates accountable for following proper safety procedures. Initiate and conduct accident investigations as required and perform root cause analysis. Prepare hazard action forms for all incidents and injuries. Identify and correct unsafe conditions, processes and behaviors in all areas of the Distribution Center. " cents Play an active role in the participation of all safety programs to act as a role model for all associates. " cents Oversee and implement company and OSHA guidelines and programs to contribute to a safe working environment for all associates. Customer Service (Internal and External) Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication. Ensure all customers are provided gracious, quick and efficient service. Required SkillsPossess a complete understanding of training and communication resources relevant to the position. " cents Participate in ongoing training regarding technology upgrades and new systems applicable to the position. The specific key responsibilities for this position are detailed in the Functional Checklist, which will be presented and discussed during orientation.

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