Access Engineer Senior Manager

Reston, VA
Nov 23, 2021
Dec 06, 2021
Full Time
DescriptionJob Description:Leidos has an immediate opening for an Access Engineer Manager to join and grow with our Corporate Information Technology Services Team. This position can be supported in Orlando - FL, Reston - VA, Gaithersburg - MD, or San Diego - CA. We are mostly on telework at the moment due to the pandemic but will return to partial onsite support (2 - 3 days per week) when it's safe to do so. Please note that you will need to support standard East Coast (US) work hours in this role.In this role, you will support broad range of technologies with a focus in load balancing, remote access, full proxy, authentication services and related network services and connectivity. You will support the full system engineering life cycle, including requirements analysis, design, development, integration, test, documentation, and implementation following defined best practices and operational workflows. You will also be responsible for supporting 2nd/3rd level end user issues, working with cross-functional teams on projects and integrations and will have a focus on automation technology to reduce manual workload and increase fulfillment responsiveness for F5 related requests.Primary ResponsibilitiesLead a team of six F5 System Engineers with various levels of responsibilities.Collaborate with other support teams to document troubleshooting methods and improve first call resolution capabilitiesSupport end user and adjacent team incidents and service requests that arrive in the Access Engineering queues. Ensure that SLOs for assigned work is met and ensure timely and proper communication with customers.Engage vendor support and perform packet captures, web traces and review logsDevelop, troubleshoot, and maintain complex scripts and policiesIdentify and implement automation solutions to reduce manual workload and increase fulfillment responsiveness for F5 related requestsDevelop and maintain process, support and troubleshooting documentation related to the F5 platform and related servicesConfigure, monitor, maintain and support redundant Big-IP Viprion & VE platforms, with a focus on LTM, APM modules.Provide expertise on the network/routing configuration and functionality of the F5 platform and its integration with the overall networkAssist with the development and maintenance of roadmaps for additional capabilities, upgrades and lifecycle maintenanceProvide input for weekly activity reports for work being performedParticipate in on-call support rotation for major incidents related to the F5 platform and related servicesAssist with Root Cause Analysis efforts when necessaryRequired QualificationsBachelor's degree coupled with 12+ years' experience in the Information Technology arena; OR a master's degree coupled with 6+ years' experience in the Information Technology arena.Strong analytical and trouble-shooting skillsCurrent or former network certifications - CCNA, F5-CTS or equivalentAdvanced understanding of network routing and protocols and architecture/design to include SDDC, VXLAN, DCI, etc.Experience with automation tools such as Puppet, Chef and AnsibleModerate understanding of application security principlesModerate knowledge of cloud technologies (both public and private) - AWS, Azure, VMware vSphereModerate understanding of Remote access protocols and technologies - SSLVPN, TLS, DTLS, IPSecBasic knowledge of web application design - HTML5, CSS, XML, JSON, AJAXScripting or programming background (especially in TCL) - PHP, .NET, JavascriptBasic knowledge of Authentication protocols and technologies - SAML, RADIUS, Kerberos, NTLM, PKI, OTPBasic knowledge of the Linux environmentBasic knowledge operating troubleshooting tools - Fiddler, HTTPWatch, Wireshark, SplunkITIL Change & Configuration ManagementUS Citizenship and ability to obtain security clearance is required.Preferred QualificationsExperience with F5 LTM, APM & VPN deployments in a large Enterprise or Government environmentExperience with Active Directory Federated Services (ADFS)Current or former Linux certifications - Linux+, LPIC-2, or equivalent.Pay Range:#Remote

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