User Support Representative/Help Desk
- Employer
- Williams & Connolly LLP
- Location
- Washington, DC
- Closing date
- Dec 6, 2021
View more
- Industry
- Technology and Software
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
You need to sign in or create an account to save a job.
Williams & Connolly LLP is seeking an outgoing, service oriented User Support Representative to provide technical support to the firm"s end users on a variety of issues. The hours for this position are 8:00 am - 4:30 pm This position reports to the Help Desk Manager. The User Support Representative (Help Desk) will respond to incoming telephone calls, e-mails and in-person requests. He/She will be expected to provide exceptional customer service, support and training to all end users, to create tracking tickets in the Help Desk ticketing system and monitor and follow through on all open issues until resolved. Qualified applicants should have strong knowledge of Microsoft Windows operating systems and the Office suite. Experience with common litigation support applications, document management systems, networking basics and remote access applications is strongly desired. Candidates must possess patience, exceptional verbal and written communication skills, exceptional customer service skills, strong diagnostic ability, superior troubleshooting skills and flexible approach to teamwork. IND123
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert