Duties

• Provides direct telecommunications support to the Senate community; assists users in the accurate and timely resolution of technical and administrative problems/requests associated with the Senate's telecommunications systems.
• Receives, processes, and monitors work requests.
• Programs and tests voice communication phones and systems; configures functions and features; configures analog lines; adds and disconnects telephone numbers; resets accounts.
• Troubleshoots voice communication phones and systems; works closely with staff in other sections to resolve escalated issues.
• Conducts site surveys; configures and decommissions communications systems, phones, and other services as required.
• Installs voice and data communications equipment and cabling as requested.
• Maintains and updates multiple databases in order to track inventory, voice communications information and work requests.
• Coordinates with vendors, Senate staff, and others to provide timely solutions to telecommunications issues when the standard product does not meet the business requirement.
• Ensures the accurate inventory of equipment, supplies, tools and test equipment.

Requirements

Conditions of Employment

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Qualifications

Work requires a Bachelors' Degree in telecommunications or a related field and one to three years of experience in voice or data communications systems; or any equivalent combination of education and experience which provides the following knowledge, abilities and skills:

• Knowledge of CS2100 feature and switch operation, electronic and ISDN digital lines, digital phones, cable distribution, LAN's, voicemail and Session Initiation Protocol.
• Knowledge of data networking technologies, troubleshooting and test equipment, Ethernet switching and TCP/IP.
• Knowledge of communications protocol and standards.
• Skill in operating database, word processing, and spreadsheet software.
• Ability to operate with a high level of tact, diplomacy and professional demeanor.
• Ability to diagnose and resolve voice and data problems.
• Ability to operate technical components and testing equipment.
• Ability to communicate effectively, both orally and in writing.

Education

Please read the "Qualifications" section.