Telecommunications Assistance Center Engineer

Washington, D.C
Dec 04, 2021
Dec 08, 2021
Engineer, IT, QA Engineer
Full Time

  • Provides direct telecommunications support to the Senate community; assists users in the accurate and timely resolution of technical and administrative problems/requests associated with the Senate's telecommunications systems.
  • Receives, processes, and monitors work requests.
  • Programs and tests voice communication phones and systems; configures functions and features; configures analog lines; adds and disconnects telephone numbers; resets accounts.
  • Troubleshoots voice communication phones and systems; works closely with staff in other sections to resolve escalated issues.
  • Conducts site surveys; configures and decommissions communications systems, phones, and other services as required.
  • Installs voice and data communications equipment and cabling as requested.
  • Maintains and updates multiple databases in order to track inventory, voice communications information and work requests.
  • Coordinates with vendors, Senate staff, and others to provide timely solutions to telecommunications issues when the standard product does not meet the business requirement.
  • Ensures the accurate inventory of equipment, supplies, tools and test equipment.


Conditions of Employment



Work requires a Bachelors' Degree in telecommunications or a related field and one to three years of experience in voice or data communications systems; or any equivalent combination of education and experience which provides the following knowledge, abilities and skills:
  • Knowledge of CS2100 feature and switch operation, electronic and ISDN digital lines, digital phones, cable distribution, LAN's, voicemail and Session Initiation Protocol.
  • Knowledge of data networking technologies, troubleshooting and test equipment, Ethernet switching and TCP/IP.
  • Knowledge of communications protocol and standards.
  • Skill in operating database, word processing, and spreadsheet software.
  • Ability to operate with a high level of tact, diplomacy and professional demeanor.
  • Ability to diagnose and resolve voice and data problems.
  • Ability to operate technical components and testing equipment.
  • Ability to communicate effectively, both orally and in writing.


Please read the "Qualifications" section.

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