Customer Support Agent (Work at Home)

Continuum Global Solutions
Annandale, VA
Dec 02, 2021
Dec 05, 2021
Full Time
Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Customer Care Coordinators who will support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!RESPONSIBILITIES:Answer Inbound Calls from Customers and Address Questions & ConcernsProvide Information About Their Insurance Coverage & Benefit PlansResolve Concerns to Simplify Their Healthcare ExperienceNavigate Through Multiple Computer Applications with Speed & AccuracyWORK AT HOME REQUIREMENTS:Must have your own Computer/Laptop that is compatible with our technology (Cannot be an Apple, Google Chromebook, HP All-In-One)High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite)Quiet, Secured WorkspaceA USB Wired Headset with Noise Canceling MicrophoneADDITIONAL REQUIREMENTS:Must Live in One of These States: AL, FL, GA, NC, OK, SC, TX, UT, & WY18+ Years Old & High School Diploma/GEDProfessional Positive Attitude & Courteous Telephone EtiquetteFull-Time Schedule Availability (Evenings/Weekends Required)Willing to submit a Drug Test and Background CheckBENEFITS & PERKS:$15 Hour + Overtime AvailableBenefits Eligible After Day 1!Access Up To 50% Of Your Pay Immediately After Your ShiftHealth Insurance (Medical, Dental, Vision) & Other BenefitsPet InsurancePaid, Virtual TrainingFlexible, Remote Work EnvironmentOpportunity for Professional DevelopmentEmployees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee's current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.Recruiter Email: Healthcare2.recruitment@About Continuum Global Solutions, LLCContinuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at .Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@.