Product Manager - Cloud Billing

Tech Data
Herndon, VA
Dec 03, 2021
Dec 05, 2021
Full Time
Job Summary: Plays a key role in coordinating the support of cloud customers during their account lifecycle, including onboarding, billing, account changes, and closure. The Product Manager will also assist with establishing and improving processes and service architecture to optimize conditions for financial analysis for profit maximization and customer utilization. Principal Responsibilities:Measure and analyze qualitative and quantitative data, feature adoption, customer needs and business opportunities, to inform and support billing strategy decisions and guide prioritization.Audit existing cloud billing processes, and lead continuous improvement initiatives related to billing operational efficiencies, including designing and implementing customer and internal stakeholder reporting, analytics and KPIs to ensure billing is complete, accurate, current and that margins are optimized and assured.Lead business requirements definition and operational processes design of cloud billing products and related services. Provide subject matter expertise on billing services strategy and solution design. Ensure stakeholder needs are met while facilitating execution.Design, implement and drive end-to-end billing experiences across cloud platforms and parties including capabilities to support various cloud consumption and pricing models, billing types, reporting, and billing related analytics. Design and implement billing as a service product.Lead Proof of Concepts to enable improved billing experience delivery to stakeholders.Ensure that billing processes and functions are available to support a wide variety of cloud providers, customers, resellers, and technology partners.Own delivery of features and experiences from conception to launch. Manage new features and regular releases through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch.Establish strong working relationships, collaborate with clients, partners, Sales, Sales Operations, Corporate Operations, Cloud Operations, Finance, and IT Services to ensure billing product design is scalable, billing is accurate, timely and optimized for the business, customers, and partners. Develop strategies to ensure consumption-based cloud billing terms are appropriately supported by the billing systems and processes, minimizing customer disputes and queries.Other job functions include On/offboarding of cloud customers; Working with former account holder to transfer accounts in a timely fashion to DLT; Work with customers/end users and contracting officers to shut-off services when funding ends and period of performance has expired; Oversee setting up billing platform for customers; Assist with profit maximization through strategic Reserved Instance purchasing; Serve as customer primary point of contact for all billing related questions; Work with project accounting and other departments to resolve customer billing issues; Assist with customer invoicing as required; Manage cloud billing related internal and external communications, and internal information flow between departments, including Sales, Engineering, Accounting, and others. Experience:2 years Project Analyst, Project Accounting or similar experienceKnowledge of AWS core services, and AWS cloud billing life cycle Familiar with tools including: Zendesk, GitHub, CloudCheckr, SIE, PowerBIAdvanced Excel skillsExperience with Agile conceptsExperience supporting Government contractsExcellent verbal, written communication, problem solving, and decision making skillsAbility to interact in a positive manner with internal and external customersStrong analytical skillsExcellent organizational skills Education/Certification:Bachelor's Degree in Accounting, Finance, Computer Science, Cloud Engineering related discipline, or equivalent.One or more AWS Cloud CertificationsCultural Competency Requirements: Within DLT Solutions, a Tech Data Company, diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds. Join our team to accelerate public sector growth for technology companies!As a federal contractor seeking to maintain a CMMC Level 3 certification, all employees are required to have a US citizen status. Therefore, we are not able to consider, sponsor or hire individuals on any visa status. DLT, a Tech Data company is a federal contractor, subject to the mandatory vaccination and masking requirements of Executive Order 14042. Unless a medical or religious accommodation is requested and approved, vaccination for COVID-19 is a prerequisite for employment. If you are offered employment, you will have an opportunity to seek an exemption for medical or religious reasons, and if established, a reasonable accommodation will be made, subject to undue business burden. DLT is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.