Work from Home - Inbound Customer & Technical Support

S&P Data LLC
Arlington, VA
Nov 23, 2021
Dec 05, 2021
Full Time
Inbound Customer and Technical Support Agents (Work from Home)Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!We are hiring full-time customer and technical support agents to take incoming calls from clients and resolve their general customer service and technical-related concerns. In addition, you will also make sure that the customers are getting the best value for all their products and services.Experience in technical or a call center environment (nice to have, but not required)Excellent listening, verbal, and written communication skillsFlexibility to work varying shifts or additional hours as required by business needsSolid computer skills and an aptitude for learning new softwareDedicated workspace that is distraction freeLaptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)USB Headset with microphoneWhat you will be doing:Strive to understand customer's situation and recognize the customer's needsMaintain a high level of competition and product knowledgeProvide quality service that will exceed customer expectationsMaintain a high level of confidentialityAccurately document customer interactions within the appropriate systemsApply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.What's In It For You? Important Details:Work week of 40-44 hoursShift timings are between 5 AM and 11:30 PM EST Monday to Sunday.Base wage $12.00/hour PLUS uncapped bonuses and incentives (average over $14.00/hour after bonus) What we offer:Work from HomeOpportunity to earn additional Incentives/PrizesFun office culture. Employee engagement activities, Employee recognition and achievement milestonesWe have Great Benefits: HEALTH + DENTAL + VISION (We've got you covered!)There is plenty of room for GROWTHWe will provide you with fully PAID training**Please note: S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool. Our interviews are conducted using zoom or in person.**