Assistant Store Manager (Centreville)

TD Bank
Centreville, VA
Dec 03, 2021
Dec 05, 2021
Full Time
TD DescriptionAbout TD Bank, America's Most Convenient BankA' (R)TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the US, providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro DC, the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD WealthA' (R), and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, NJ TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD".Job DescriptionThe Assistant Store Manager coaches and motivates a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job establishes and solidifies Customer relationships by providing legendary Customer Service. The job also provides oversight of Store operations, supervision of personnel and performance of all operational duties.Accountable for achieving an overall Legendary Customer experience in the StoreEnsures team members fully complete required Training prior to servicing CustomersLeads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyLeads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needsPartners with Store Leadership to achieve both Store and individual performance metricsResponsible for making sound decisions and timely problem resolutionProactively reaches out to Customers to deepen relationships through needs-based conversationsAssumes Store Manager responsibilities when warrantedAssists Store Manager with effective scheduling and managing Paid Time Off (PTO)Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelinesJob Requirements2-year degree or equivalent experience2+ years related experience requiredSupervisory or leadership experience requiredDemonstrated ability to provide Legendary Customer ServiceExtensive knowledge of Banking Compliance RegulationsStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of TD Bank products and servicesDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@ . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Job FamilyRetail Sales & ServiceJob Category - PrimaryRetail Banking - Financial ServicesJob Category(s)Retail Banking - Financial ServicesHours40 HoursBusiness LineTD Bank AMCBTime TypeFull TimeEmployment TypeRegularCountryUnited StatesProvince/StateVirginiaCityCentrevilleWork Location6200 Multiplex Drive**Province/State (Primary)VirginiaCity (Primary)Centreville