Info Tech Program Manager I (business Analyst Iv)

Fairfax, Virginia
$76,271.52 - $127,119.62 Annually
Dec 04, 2021
Dec 18, 2021
Full Time
Job Announcement

This position directs deployment and use of Information Technology (IT) resources for the Department of Family Services (DFS) in order to maximize the efficiency and effectiveness in supporting department-wide and program-specific requirements. Develops business and information technology plans that address business development changes, enhancement and maintenance of computer systems and technology to meet the needs of DFS users. Leads and directs work teams to conduct analysis, design, construction, implementation and maintenance of computer systems as needed. Also ensures security and privacy of data in DFS systems. Oversees and coordinates the process of agency planning, decision-making and troubleshooting for DFS information technology systems. Leads development of funding proposals for information technology resources including county budget submissions, grant proposals and contracts. Coordinates and collaborates with county Department of Information Technology for planning and developing standards and in analysis of the impact of enterprise-wide systems changes and state mandates with DFS systems. Serves as principal liaison on system requirements for DFS with the county and state departments of information technology. Serves on the department’s strategic planning and development teams. The work requires broad-based knowledge of public sector management practices with extensive knowledge of human services processes, policies and programs and how information technology can be used to enhance business processes, services to clients, efficiency, and achievement of desired service outcomes. Also requires experience with technology and data and its applications and the ability to apply the principles, practices, tools and techniques of team-based management. Performs other duties as required.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Provides direction to align technology with organization's strategy, priorities, and business needs;
Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
Develops the processes and policies to ensure compliance with federal and state systems and regulations;
Serves as agency's point of contact to coordinate and funnel agency's needs and requests through Human Services' centralized IT Strategic Planning Group;
Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
Manages the development, implementation, interoperability, quality assurance, and security of systems;
Identifies and maintains key performance measures for business processes associated with technical systems;
Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
Determines appropriate system life cycle techniques and methods for implementation;
Supervises the delivery of training classes to user groups;
Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
Brokers services with DIT and vendors on behalf of customers;
Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution;
Stays abreast of technology changes.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Advanced knowledge of methods, metrics, tools, and techniques of business process
Advanced knowledge of the principles, methods and tools for conducting performance
assessments of IT systems, change management theories, and their application in a business environment;
Advanced knowledge of procedures for developing technical and operational support
documentation and tools for analyzing and developing test and evaluation procedures;
Advanced knowledge of principles, methods and techniques of information technology assessment;
Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Considerable knowledge of effective project management methods, practices and techniques;
Knowledge of effective supervisory methods, practices, and techniques;
Ability to manage/administer multiple computer systems in a diverse computing environment;
Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
Ability to manage both small and large long and short-term projects under project timeline and resources;
Ability to write computer program operating instructions;
Ability to write effectively, including technical writing;
Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
Ability to understand how IT affects an organization and ability to link it to redesigned business processes;
Ability to work cooperatively with technical staff and end users and establish and maintain relationships.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.


The appointee to this position will be required to complete a criminal background check, a Child Protective Services check, and a credit check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

Five years of experience working in Health & Human Services. Five years of experience in software development project management and strong familiarity with software development life cycle. Five or more years of supervisory experience.

  • Sufficiently mobile to attend meetings and make presentations
  • Ability to use automated technology
  • Ability to communicate clearly and concisely, both orally and in writing
  • All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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