Not Your Average Joe's
Woodbridge, VA
Dec 02, 2021
Dec 04, 2021
Full Time
Job Description - Host Reports To Managers Purpose Serve our guests, our team and Not Your Average Joe's with unparalleled hospitality to create unforgettable guest and team member experiences every day. Key Performance Elements/Essential Functions Hospitality to our Guests Understands our Guest Obsessed culture and does whatever it takes to create a positive and memorable guest experience Welcomes guests warmly by opening the door, smiling and making eye contact as they enter the restaurant Answers telephone within three rings; answers guest questions regarding reservations, food, beverages, restaurant, and services available and takes Joe To Go orders when necessary. Seats guests at their own pace, handing to the appropriate menu(s) to each guest after they're seated Uses the Open Table system to manage reservations, wait times and guest flow Leads guests to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated Maintains awareness of available tables in the dining room and always has a party 'on deck' to be seated Communicates with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service. Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Thanks guests as they leave and invite them to return again. Hospitality to your Team Arrives to work on time, well-groomed and in the proper work attire, and ready to work. Clocks in and out as scheduled Checks the podium/host area and its storage areas for adequate supplies (eg, menus, business cards, pens/pencils, etc.) to ensure supplies are readily available. Reviews reservations and works with managers to plan seating arrangements. Demonstrates a helpful, positive attitude at all times to guests and team members. Completes all assigned tasks and duties assigned by managers/supervisors. Hospitality to Not Your Average Joes Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards. Monitors dining room tables to ensure they meet or exceed standards (eg, proper table set up, polished silverware, swept floors underneath, etc.). Minimum Requirements Able to communicate (speak, read, and write) in English. Basic computer skills Ability to work in a high-volume, fast-paced work environment. Physical Requirements Able to remain standing and active for an 8-12 hour shift. Able to bend at the waist and lift items up to 50 lbs. to waist level. Able to hear, understand, and respond to team member and guest requests in a loud environment. Job Types: Full-time, Part-time Pay: $14.00 - $17.00 per hour Benefits: Employee discount Flexible schedule Health insurance Paid time off Referral program Physical Setting: Casual dining restaurant Schedule: Day shift Evening shift Holidays Night shift Weekend availability Supplemental Pay: Tips COVID-19 considerations: We are following CDC guidelines regarding Covid 19. Work Location: One location

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