Customer Service Associate

Employer
Georgetown Cupcake
Location
Washington, DC
Posted
Dec 02, 2021
Closes
Dec 04, 2021
Ref
237776363
Function
Customer Service
Industry
Other
Hours
Full Time
Georgetown Cupcake is hiring a Customer Service Associate to join its centralized customer service team in Washington, DC.Responsibilities include managing and responding to all incoming customer correspondence for Georgetown Cupcake's six retail locations and one nationwide shipping facility. This is an office job with duties including responding to customer inquiries via phone and email, recording customer order details and processing customer orders, sharing updates to existing orders with local Georgetown Cupcake offices, providing status updates to customers regarding their shipping and delivery orders, and responding to and resolving customer complaints via phone and email.The ideal candidate personifies Georgetown Cupcake's customer-centered philosophy and possesses outstanding communication skills, organizational skills and a meticulous eye for detail. Previous call center or customer support experience is preferred.To apply, please include a cover letter and resume.Job Types: Full-time, Part-timePay: From $20.00 per hourBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceVision insuranceSchedule:Day shiftEvening shiftHolidaysMonday to FridayWeekend availabilityWork Location: One location