Customer Service Chat/Email Agent

Employer
Nations Photo Lab
Location
Hunt Valley, MD
Posted
Dec 02, 2021
Closes
Dec 04, 2021
Ref
237811780
Function
Customer Service
Industry
Other
Hours
Full Time
Are you an energetic go-getter who enjoys connecting with people? Do you have great keyboarding skills where you can "converse" through Chats and emails? Do you enjoy working in a fast-paced environment? If that describes you, we're looking for you!We're currently hiring a Customer Service Chat/Email Agent to effectively and efficiently interact with our client base of professional photographers, semi-professional photographers, and consumers.You will be providing information in response to inquiries about orders and accounts. The ideal candidate must possess the ability to exceed expectations in completing tasks through all communication portals of customer service.An important aspect of this role is relationship building and the ability to work on a staggered schedule to ensure adequate department coverage. This full-time position (with benefits) will be working remotely for the time being in our high-volume call environment.NOTE: All applicants MUST complete the Typing AND Written Communication skills tests when submitting their resumes for consideration.About us: Millman Multimedia is the parent institution of GreekYearbook, Nations Photo Lab, Artsy Couture, and UnDigital. What began as a startup with 3 employees has expanded to a team of more than 300 employees, working in more than 100,000 square feet of office and production space.Primary Responsibilities Include: Communicate via inbound and outbound phone calls, as well as email and chatEffectively manage phone, email, and/or chat online workflowEnthusiastically and professionally address customer questions and concerns regarding their order while also managing account informationProcess orders while communicating all essential customer account informationComplete a weekly one-on-one meeting with the team leader and directorApply coaching to improve customer service, interpersonal and communication skillsThe successful candidate will have: 2+ years of proven customer support experience, contact center experience in a high volume call center environmentPrior phone/chat/email customer support experience in a call center environmentExceptional typing ability ( >50 wpm)Strong phone contact handling skills and active listeningFamiliarity and experience with CRM technologies, such as MS Office, Zen Desk, and data processing systemsStrong keyboard skillsAn interest in print media, photography, or similar industry helps but is not requiredEducation: High school diploma or equivalentLOCAL CANDIDATES ONLY. Must be able to attend on-site meetings as scheduled.Job Type: Full-timeBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWeekend availabilityCOVID-19 considerations:Masks and temperature screenings required in all locations. Customer Service is currently working remotely, but may require limited visits to the Corporate Office.Application Question(s):Please describe any skills or experience that makes you a great candidate for this role.Describe your call center work experience.Did your call center experience include phone, email and chat? Describe how you used them.What are your salary requirements?Education:High school or equivalent (Preferred)Work Location: One location
50 wpm)Strong phone contact handling skills and active listeningFamiliarity and experience with CRM technologies, such as MS Office, Zen Desk, and data processing systemsStrong keyboard skillsAn interest in print media, photography, or similar industry helps but is not requiredEducation: High school diploma or equivalentLOCAL CANDIDATES ONLY. Must be able to attend on-site meetings as scheduled.Job Type: Full-timeBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWeekend availabilityCOVID-19 considerations:Masks and temperature screenings required in all locations. Customer Service is currently working remotely, but may require limited visits to the Corporate Office.Application Question(s):Please describe any skills or experience that makes you a great candidate for this role.Describe your call center work experience.Did your call center experience include phone, email and chat? Describe how you used them.What are your salary requirements?Education:High school or equivalent (Preferred)Work Location: One location%0D%0AReference%3A%20237811780%0D%0ALocation%3A%20Hunt%20Valley,%20MD%0D%0A%0D%0ATo%20view%20this%20job%2C%20please%20click%20on%20the%20link%20below%3A%0D%0Ahttps://jobs.washingtonpost.com/job/43200619/customer-service-chat-email-agent//job/43200619/customer-service-chat-email-agent/%3FTrackID%3D315766%0D%0A%0D%0AMany%20thanks%2C%0D%0A%0D%0AThe%20Washington Post Jobs%20team.%0D%0A%0D%0A-----%0D%0A%0D%0A" target="_blank" rel="nofollow">

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