Director of Operations - Freight Factoring

CS Recruiting
Cambridge, MD
Dec 02, 2021
Dec 04, 2021
Full Time
The Director of Operations - Freight Factoring role involves building and maintaining client relationships, managing accounts, and assessing risk on freight bills. The Director of Operations - Freight Factoring is responsible for making quick business decisions that have a real impact on our client and their customers. This position manages client relationships, including collateral verification and risk management at service levels consistent with the business objectives of our client. The Director of Operations - Freight Factoring will have the responsibility to manage and grow a company that will provide financial solutions to motor carriers and other businesses.Job Type: Full-timeResponsibilitiesPreserve and protect the capital employed in client relationships and to provide a level of professional service that results in long-term client retention.Oversee a Large Fleet client portfolio. Analyze portfolio performance and ensure timely submission of client funding requests.Reviews daily transactions for accuracy and initiate customer's funding transfer(s).Provide outstanding customer service while maintaining credit controls to prevent portfolio loss exposure.Maintenance of strong control procedures to mitigate loss exposure.Develop and maintain operational guidelines for staff.Manage staff to ensure that all operational issues are handled in a timely fashion.Maintain portfolio delinquency <5%.Manage resolution of Disputes, Open Credits, Post Verifications and Confirmations on accounts as needed.Perform limited Financial Statement Analysis (Account Debtor and Client).Prepare product or service reports by collecting and analyzing customer information.Create a team environment and business culture that optimizes both customer service and risk management disciplines.Establish and execute factoring contracts with potential clients to ensure our client's protection of the interest.Strong understanding of UCC filings and effective implementation.Train and mentor employees assigned to work and nurture an environment where the team can excel through encouragement and empowerment.Ensures all chargeable fees are processed when required.Undertakes client visits (if required).Seeks to recommend alternative collection methods when required.Understand Legal Documentation (Purchase & Sale Agreements, Various supporting legal documents).Manage interviewing, recruiting, training, performance evaluation, promotion, and termination activities.Provide feedback on the annual performance reviews and coaching opportunities for the employees working on your team.Provides proactive and reactive management of the overall factoring relationship with the client in an ever-changing environment. Responds quickly to any changes.Evaluate current operational strategies and recommend improvements.Generate operational reports for management as needed.Perform other duties as assigned.ExperienceStrong management skills in a start up company.Adaptability- maintaining effectiveness in reaching set goals by adapting to changes circumstances, tasks, responsibilities, and people.Coachable - takes criticism well and takes steps to improve.Communication - demonstrates effective and professional written and verbal communication skills including proper grammar and appropriate tone.Conscientious - attention to detail and ability to follow standard operating procedures.Phone skills - able to communicate frequently and effectively by phone and simultaneously handle multiple phone lines.Positivity - demonstrates positive behavior and communication (written and verbal) with clients and internal staff and must model positive behaviors even in the face of challenging situations.Problem solving- always demonstrates professional behavior and presentation when representing the company.Team working - working as productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.An ideal candidate will have experience with FactorCloud or another factor software.Professional customer service skills.Excellent verbal and written communication skillsIntermediate Microsoft Office skills to effectively process client and collateral requests related to servicing a growing invoice portfolio.Ability to multi-task and stay focused at high levels of productivity.Ability to provide excellent customer service while meeting funding deadlines.This position offers a competitive base salary.Related to: Consulting, Consultation, Consult, Contract, Contracting, Agency, Improvement, Outsource, Outsourcing, Best Practices, KPI, SOP, Change Management, Accounting, bookkeeping, auditing, payroll, accounts receivable, accounts payable, balance, AR, AP, asset, inventory, expense, gross margin, revenue, CPA, Certified Public Accountant, overhead, trends, costs, sales reports, administrative services, receipts, W-9, 1099, ledger, payments, finance, schedules, commission, documentation, invoice, statements, billing, Excel, taxes, transactions, payment terms, accrued expenses, metrics, cost management, OPEX, COGS, CAPEX, actual costs, risks, savings potential, AOP, forecast, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Director, Regional Director, Senior Director, Leadership, Leader