IT Field Support Technician

ManpowerGroup Talent Solutions RPO
Salisbury, MD
Dec 02, 2021
Dec 04, 2021
Full Time
As a Site Support Technician, you will perform basic technical services for Black Box customers at a client site or in the field. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service.Black is a worldwide provider of premier IT infrastructure solutions in addition to designing and manufacturing award-winning products for Pro AV, KVM, cabling, and networking. At Black Box, your career is optimized for learning and development, personal growth, and challenging opportunities designed to help you succeed.Essential Functions: * Provide wide range of technology support for Black Box customers. * Installs, adjusts and maintains technical systems and applications. * Maintain IP-based systems including structured cabling systems, telephone systems, unified messaging, system security devices, data network equipment, videoconferencing equipment, file services, wireless LANs, desktop PCs and facilities management systems. * Provide voice systems support including any standards-based IP, systems and various TDM-based phone system manufacturers supported by Black Box. * Perform work under supervision. Education Requirements: * High School/GED Experience Requirements: * 0-2 years of experience in Telecommunications and/or IT field Helper/entry level Other Qualifications, Skills & Certifications: * Valid Driver's license may be required. * Accreditation from a Technical School -- Applicable Skill Trades Program is preferred but not required.Competencies: * Basic Computer Skills * Knowledge of IP-Based systems, structure cabling systems, telephone systems, unified messaging, system security devices data network equipment, videoconferencing equipment, wireless LANs, and PCs * Able to read, write and interpret various correspondence, memos and instructions * Understand basic data center protocols/work rules * Ability to carry up to 30 lbs. and lift up to 50 lbs. * Ability to climb ladders and work from heights