Via Sophia Server

Hamilton Hotel DC
Washington, DC
Nov 23, 2021
Dec 04, 2021
Food Service, Server
Full Time
Channeling the best of Italy, Via Sophia reimagines the osteria experience for downtown DC Our wide menu selection of approachable Italian cuisine is complemented by an Italian-imported wood-burning oven, serving Neapolitan pizza prepared by a master pizzaiolo. Classic dishes are paired with specialty cocktails, craft beers, and a discerning but approachable wine list. Dine in a lively, sophisticated setting with a high-end urban design, and feel like you're part of a memorable, authentic experience.Via Sophia Osteria & Society Lounge is uniquely located in the heart of Hamilton Hotel Washington DC and actively recruiting Restaurant Servers to join our team.We're seeking an PM Restaurant Server(s) become an integral part of our team. You will take orders and serve food to patrons at the dining establishment. Remain attentive to patron dining experience, accommodate special requests and exceed service standards as established by the restaurant. Completes all restocking and cleaning duties by performing opening and closing side work as instructed. Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. Receives proper payment from guest and ensures accuracy of guest check and method of payment to safeguard customer and company. Ability to thrive in a fast-paced environment.Essential Functions:Ensure that all food and drink orders from customers are accurate and brought to each table in a timely mannerRecommend appetizers and meals to customers based on the menu and specialsWork closely with restaurant management to immediately address all customer concerns and create a pleasant dining experienceConfirm orders with the chefs and bartenders whenever a clarification is requestedConsistently offer professional, friendly and engaging servicesTake and expedite drink orders quickly and accurately; serve refills upon requestConsistent restaurant presentation- utilize appropriate stemware/glassware as required by company standards, polish glassware, stock bar supplies to par levels, etc.Assist with setting tables and rearranging tables to accommodate larger partiesFollow cash handling and POS proceduresPrepare checks that itemize and total meal costs and sales taxes.Follow responsible alcohol serviceFollow departmental policies and proceduresFollow all safety and sanitation policiesOther duties as assignedThe Hamilton Hotel culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time. We want our hotel to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:Health Insurance (3 plan options)Dental InsuranceVision InsuranceVacation, Sick and Holiday PayCompany paid Basic Life InsuranceCompany paid Accidental Death & DismembermentCompany paid Short Term DisabilityCompany paid Long Term Disability401k Retirement PlanQualificationsHigh school degree or equivalent; or relevant work experienceMust have 1-2 years' experience in high volume, luxury lounge or restaurantMust have 1-2 years' hospitality experience working with high profile clientsMeet minimum age requirement of jurisdiction.Experience providing excellent customer service in a fast-paced environment.A positive attitude and ability work well under pressure with bussers, cooks and other staff.Ability to work in a fast-paced work environment and deliver orders in a timely manner.Strong knowledge of wines, spirits, champagnes andPrevious point of sale system experience is an assetExcellent communication and organizational skillsStrong interpersonal in working with high-profile clients and problem-solving abilitiesHighly responsible & reliableAbility to focus attention on guest needs, remaining calm and courteous at all timesFlexible to work AM/PM shifts, weekends and holidaysEager to learn and grow with restaurantMust possess valid ServeSafe and TIPs certificationPhysical Aspects of Position (includes but are not limited to):Standing and walking throughout shiftFrequent lifting and carryingBending, kneeling, pushing, pullingHamilton Hotel Washington is a drug free workplace. Pre-employment background check.Due to the volume of applicants we are unable to respond to all applicants. We respectfully request No Phone Calls Please.