Clyde's Tower Oaks Lodge | Clydes Restaurant Group
Rockville, MD
Dec 02, 2021
Dec 04, 2021
Full Time
$15-$16 hourlyWHY WORK FOR USBest-in-class classroom & on-premises training program25% off Discount at all Clydes Restaurants including 1 guestFree Shift MealLimitless opportunities for career growth and advancementMerit-based recognition and rewards401k with generous matchWHAT WE LOOK FOR IN A HOSTGreat verbal and written communication skillsFriendly, hardworking, and hospitality-driven with a desire to excel and maintain the highest level of serviceProblem solvers that can handle customer matters with courtesy, dignity and respectAble to multitaskWHAT YOU WILL BE DOING AS A HOSTGreets every guest in a friendly manner as they enter the restaurantChecks host podium for complete set-up of materials and supplies at the start and end of shiftCleans menu covers, replaces old or worn menus and distributes to bars and dining roomsEscorts the guests to the requested and/or prearranged tablesAssists with duties of servers such as resetting of table or filing guest requestsAnswers the phone promptly with friendly and cordial greetingCommunicates with customers and vendors, relays incoming calls to the appropriate people and takes messagesActively listens patiently and politely to customer inquiries and complaints and provide specific and accurate information about the restaurant operation, directions to the restaurant and menu informationDirects customer complaints and other problematical calls to the appropriate people; answers inquires about reservations, reviews reservations, review reservation book and informs customers about seating availability and accurately records reservationsPrepares menus and reservation in the arrangement of tables and chairs for large partiesAssists and directs personnel in the arrangement of tables and chairs for large partiesBids all departing parties a closing salutation and Thank YouInspects bathrooms; cleans and restocks bathrooms with supplies as neededCheck back at tables to ensure customer satisfaction and to work customer relationsTEAM MEMBER RESPONSIBILITIESCourtesy, Dignity, and Respect for each other and for our guests; all the time, every time. For you to be a great member of the team, you must accept this as your top job responsibility.Practice Hospitality Regardless of position within the company, we expect all team member to constantly, and obsessively, practice hospitality to all.Contribute to Positive Morale When everyone practices support and enthusiasm towards each other, truly great things happenABOUT USWHERE YOU START IS ONLY THE BEGINNING Clydes Restaurant Group (CRG), a family of 12 distinctive restaurants and bars, we believe it is more fun to eat in a saloon than to drink in a restaurant. Our menus are rapidly changing, driven by local and fresh ingredients. Clyde's began sourcing locally 30 years before farm-to-table was a phrase people understood. Our beverage program is a model for the saloon business with evolving offerings of liquor, beer, and wines selected by an active committee of managers and employees. CRG was recently recognized by The Washington Post as one of the top 150 places to work in DC based on an employee feedback survey. We pride ourselves on delivering great service and value to our guests in a fun and welcoming atmosphere. We are looking for outstanding people who share our commitment to hospitality and strive to be an integral part of an extraordinary dining experience.Clydes Restaurant Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and genetic information, or any other characteristic protected by federal, state, or local law.Clydes Restaurant Group participates in E-Verify. For more information on E-Verify, please visit: Clyde's Tower Oaks LodgeAddress: 2 Preserve Parkway Rockville, MD - 20852Property Description: Clyde's Tower Oaks LodgeProperty Number: 10

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