Sr. Specialized Customer Service

Vector Security, Inc.
Gainesville, VA
Nov 23, 2021
Dec 04, 2021
Customer Service
Full Time
Vector Security Networks is hiring a Sr. Specialized Customer Service Representative in the Gainesville, VA location. This position is responsible for being the direct point of contact for a customer, working with other internal departments to resolve customer issues and may be assigned to special projects. This position is also responsible for assisting with training new customer service reps as well as day to day tasks that include but not limited to; reporting, updating of 3rd party software, supporting basic operational tasks such as creating estimates and proposals for customer approval, providing secondary accounting assistance with jobs. Provide backup point of escalation for other service account coordinators and team leads.Main Responsibilities:Answering incoming calls and emails, answering questions regarding serviceWorking with other internal departments to resolve customer issuesService Reporting to include entry level reporting on client's service dept. activity, data entry responsibilities.Provide secondary accounting assistance with jobs to ensure proper billing.Provide backup point of escalation for customers and service coordinators.Provide in-dept. detail and reports for internal and external customers upon request.Assist with training of new customer support reps.Positive behavior in all situations and must demonstrate good judgment when interacting with others.Why Join Us?Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we've got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.And when we find good people, we hold on to them through career advancement opportunities, internal promotion, continuing education, and performance incentives.So, whether you're a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!We offer:Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards"A' package. Qualifying employees receive:Medical, dental, and vision coverageCompany paid life and AD&D insuranceCompany paid short- and long-term disabilityVoluntary benefit products401k retirement savings plan after just 60 daysPaid time off for vacation, sick and floating holidaysTuition reimbursementVector Security, Inc. is an Equal Opportunity EmployerVector Security is a Drug-Free WorkplaceAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.#VSN200EducationPreferredHigh School or betterLicenses & CertificationsRequiredDrivers LicensePreferredNTSNICET Fire Level IINICET Security Level INICET Fire Level ISkillsRequiredAbility to work independentlyTroubleshootingCommunicationProblem SolvingTechnical / professional knowledgePlanning and organizingBehaviorsPreferredDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)