Bilingual Online Support Processor

Mariner Finance
Baltimore, MD
Dec 02, 2021
Dec 04, 2021
Full Time
Job Title - Bilingual Online Support ProcessorJob Location - White Marsh, MDThis position has a hybrid remote/in-office work schedule.Start A Great Career With A Great Purpose! - We are a group of industry experts with the experience and drive to turn any financial need into a reality. Our mission is to satisfy the financial needs of our consumers through respectful, compassionate and efficient service. A Baltimore-based company, Mariner Finance, with its affiliates, now features over 450 branches in 25 states throughout the United States. We work with customers to find options that are beneficial for their specific needs, which is why we are recognized as the community's consumer finance company of choice!Mariner Finance was named in the 2015 "Best Places to Work"A' survey, a 2016 LearningElite Winner and a 2018 Training Top 125 Winner. In This Role, You Will Handle customer questions and requests via online chat, e-mail, phone, and text message.Review online loan application documentation for accuracy and completeness and contacts customers to request additional documents if needed.Review online loan applications for fraud prevention and income verification.Contact customer who have abandoned their online application in an attempt to help them finalize the process.Help monitor and test changes and improvements made to the online system.Work with developers to report system bugs and suggest system enhancements.Perform additional duties and responsibilities as requiredQualificationsRequiredHigh school diploma or equivalent. A cents € cents Excellent interpersonal skillsExcellent written and verbal communication skills.Proficient in Microsoft Office (Word, Excel, Outlook).Ability to pay close attention to detail and maintain a high degree of accuracy.Bilingual fluency in Spanish/English (speak, read, write) required.Physical Demands -While performing the duties of this job, the employee is frequently required to drive; sit; use hands to handle; reach with hands and arms; and talk or hear. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Salary - Base + Competitive Bonus, Benefits: Health, Vision, Dental, Basic Life, PTO and select federal holidays, 401K and company match, HQ Engagement Activities.Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, marital status, age, religion, national origin, sexual orientation, disability, or status as a disabled or Vietnam era veteran. Drug/Alcohol/Smoke-free workplace.INDHQO