Card Services Associate

NASA Federal Credit Union
Upper Marlboro, MD
Nov 23, 2021
Dec 04, 2021
Accountant, IT
Full Time
Overview:NASA FCU employees are mandated to be fully vaccinated by December 8, 2021, unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Fully vaccinated means at least 14 days have passed since the last shot was administered. Vaccination documentation or an approved accommodation will be required. Testing is not an option.FIND YOUR PURPOSE. JOIN OUR MISSIONAs one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.We offer a generous benefit package:$30,000- $52,500 / Annually (based on experience and level)401(k) match to 5% of earnings - immediate enrollment and 100% vestingChoice of two health plansDentalLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacationPaid sick time11 Paid holidaysProfit Sharing eligibleNASA Federal Credit Union is seeking a Card Services Associate (CSA) with a thorough knowledge of the resources, services, and regulations pertaining to banking card services. This position must be conversant and able to assist members with telephone inquiries, account information, transactions, and problem resolution. It will handle ATM processing and assist branch personnel with balancing and troubleshooting of ATMs, as well as assist members with all services related to Debit and VISA credit cards. The CSA will also maintain a thorough knowledge of Federal Reserve Bank rules and Regulations E, Z, and Card Act.Responsibilities:Level I:Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy ActAssists Branches, Call Center, Lending, and Collection departments with account related issues on a daily basis (written and telephone)Processes ATM/POS (PIN) network adjustments, errors, and resolutions as neededProcesses Visa Debit/Credit and ATM Card disputes in Quavo and CUNA claimsReceives and processes ATM Share Deposit Adjustments and ReturnsInterfaces with the Checking Department for processing return items related to ATM Share DepositsProcesses and balances the Daily Card Settlement reportsOrders and re-order cards and interface with vendorsAssists with Remote ATM sites contacts requesting service calls to be placed with CardtronicsInterfaces with VISA processors for system related functions, reports, and other general inquiriesAssists branches with CardWizard (Instant Issue) troubleshooting and placing service callsMaintains information on member accounts relating to ATM and Visa cardsProcesses all financial adjustmentsPerforms Account MaintenanceCreates and maintains internal tracking reports as they relate to Department and Portfolio performance.Performs Quality Control on all transactions performed and requests received relating to member accounts (ensures all appropriate documentation is sent to Document Services on a daily basis.Participates and supports Department weekly, monthly, and quarterly rotation scheduleReceives and processes member inquiries (email, fax, or mail).Responds to member correspondenceLogs in to the Card Services phone queue to receive and handle member and branch callsActs as a back-up to assist as needed in Payment Services DepartmentLevel II: (In addition to the responsibilities of Level I)Maintains records of daily transactions, volumes and amounts for proprietary and network ATMsAssists the Technology Services in troubleshooting software and hardware problems related to NASA owned ATMsInterfaces with the Finance Department for the reconciliation GL subsidiariesInterfaces with the Security Department for fraud claims and compromise alertsInterfaces with Plastic Card vendors for ordering of blank plastics.Assists Branches with ATM vendor (NCR) on placing Service Calls for branch ATMsInterfaces with Cardtronics (Remote ATM vendor) for service callsProcesses all account correctionsPerforms Account Maintenance on complex accountsMaintains and keep organized all ATM and VISA procedures, forms, and compliance guidelinesQualifications:Level I:Associate degree (A. A.) or equivalent from two-year college or technical school preferredMinimum of 1 year of relevant experienceProficient in Microsoft office, with strong skills in Excel, Word, and AccessLevel II: (Includes all requirements from Level I)Minimum of 2 years of relevant experience