Technical Support Engineer

Tenable, Inc
Columbia, MD
Nov 23, 2021
Dec 04, 2021
Full Time
DescriptionYour Role:Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable's entire product suite; including, Nessus,, Log Correlation Engine, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.Your Opportunity:Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and OperationsAnalyze and address customer technical inquiriesAnalyzing vulnerability scan results, system audits, and log eventsRecreating customer software issues in a lab environmentEnsure customer feedback is properly channeled into Product Management and Research & DevelopmentMaintaining in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesOpportunities for career advancement within Technical Support as well as other organizations within TenableWhat you'll need:A passion for making customers successfulOutstanding written and verbal communication skillsStrong analytical and technical skillsAbility to multi-task and manage multiple priorities in a fast-paced environment.Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configurationPrevious experience in customer support or network securityBachelor's degree in a technical field (or equivalent experience)And ideally:Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity toolsExperience with ticketing systems (JIRA, Salesforce, Zendesk etc.)Log analysis using a SEIM product (Splunk, ElasticSearch, etc)Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)Fundamental understanding of programming languagesExperience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)Experience with or understanding of Certificates and CA'sBasic understanding of reviewing PCAPs with tools such as WiresharkBilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin, Japanese)If you've reached this point in the job description and feel you're still not sure if you should apply Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that's okay. If you're feeling like you're not going to fit in with our teams - that's not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it's a role you can be passionate about doing every day.We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels#tenbga