Business Solutions Quality Analyst

Apex Systems, Inc.
Baltimore, MD
Dec 01, 2021
Dec 04, 2021
Analyst, Business
Full Time
Apex Systems has a direct hire opportunity with a large educational client in Baltimore for a Business Solutions Analyst. This role is remote and opportunities to interview are quick. If you or someone you know is interested, please reach out to Nick Brady with an updated copy of your resume at nbrady@ General Position Summary: The Business Solution Analyst is responsible for working with various teams and business subject matter experts to gain the knowledge to perform the requirements gathering, to develop test cases, scenarios and scripts, coordinate, manage, and report metrics on testing events within University Information Systems in order to maximize efficiency and quality. This Position will be responsible for a dynamic portfolio of university information systems, which includes presently student information systems, room scheduling systems, student advising systems, international immigration case management, international travel registry, ID card systems, teaching and learning technologies, research administration systems, customer relationship management systems, development of Digital Experience Platform, and others. The team is responsible to support, maintain and enhance the systems that we support as well as to implement new systems. The team needs to formalize requirements gathering process as well as test-driven development process, automate testing and identify the tools that would make this process more efficient Job Responsibilities: The position will require working closely with business users that the team supports. The position will work primarily with HP Quality Center, Panaya Testing Tools, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation. The position works at a high degree of independence. The team supports enterprise-wide systems and implementations. Our systems tend to be complex due to the customizations and data integrations that allow them to be used in a de-centralized university environment. The high number of users, the number of interfaces / data integrations and ongoing changes to meet new business requirements and compliance with government and other regulatory bodies complicates it even further. Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering Create test strategy based on the analysis of design document and requirements Design test plans for projects and work with project teams and business partners to obtain approval Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards Generate test scripts and perform test analysis. Test scripts will be manual or automated. Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed Report test results and metrics to management and team in timely matter Education Requirements: Bachelor's degree required Required Experience: 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual) Knowledge, Skills, & Abilities (KSA's): This position requires an ability to take the point of view of the customer, a strong desire for quality, and an attention to detail. Tact and diplomacy are useful in maintaining a cooperative relationship with developers, and an ability to communicate with both technical (developers) and non-technical (customers, management) people is useful. Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developers' point of view, and reduce the learning curve in automated test programming. Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited. Additionally, they must be able to understand the entire software development process and how it can fit into the business approach and goals of the organization. Communication skills and the ability to understand various sides of issues are important. In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed. An ability to find problems as well as to see 'what's missing' is important for inspections and reviews. Knowledge of and experience with the student information systems or higher education industry (preferred) Knowledge of and experience performing the requirements gathering (required) Knowledge of and experience working in the Agile development and requirement gathering team(s) (required) Knowledge of and experience using HP Quality Center or Cypress (required) Knowledge of and experience using Microsoft SharePoint (preferred) Knowledge of and experience using Confluence (preferred) Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, and Visio (required) Knowledge of and experience using Microsoft SQL Server (required) Knowledge of and experience using Panaya testing tools (preferred) Knowledge of and experience using Cross Browser Testing tools (required Preferred Job Qualifications: Knowledge in the assigned application as well as the platform on which it runs (SQL Server). Higher education experience is helpful but not required. EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@ or 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-944dee10-593e-44e2-bfad-f30cce157174