Washington, D.C
Dec 02, 2021
Dec 03, 2021
Full Time

This position serves as a Microsoft Windows System Administrator and Network Specialist. Duties may include, but are not limited to the following:

•-Planning and coordinating the installation, testing, research, operation troubleshooting, and maintenance of hardware and software systems along with associated components;
•-Planning, analyzing, designing, developing, testing, configuring, installing, implementing, integrating, maintaining, and/or managing network systems used for the transmission of information in voice, data, and/or video formats.


Conditions of Employment

  • Must be a U.S. citizen and at least 16 years of age.
  • Requires a probationary period if requirement has not been met.
  • Appointment to this position may require a background investigation.

Applicants must meet all legal and regulatory requirements.

Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043 , Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the agency (if later than November 22, 2021). The agency will provide additional information regarding which forms of documentation can be accepted and how you can request a legally required exception from this requirement.

Reference the "Required Documents" section for additional requirements.


Candidates must demonstrate proof of meeting the Minimum Qualifications, that is, both the Experience and the Specialized Experience listed below.

Minimum Qualifications


IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing requirements that impact the work and outcomes of a work unit.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth technical customer support such resolving non-routine problems, questions, or complaints; following-up on customer inquiries and requests for assistance to resolve problems about products or services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally presenting technical information in an effective, professional, and understandable manner in formal settings; engaging in discussions and sharing of information with co-workers or team members.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve difficult problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve issues that impact the work and outcomes of a work unit.

  • AND

    Specialized Experience

    Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, i.e. GS-11, in the federal service. Specialized experience is defined as both of the following:

    1. Demonstrated experience assisting with the installation and configuration of Microsoft Windows Server and Client operating systems in a large enterprise Local Area Network (LAN) and Wide Area Network (WAN) environment such as 1,000+ users across geographic locations e.g. headquarters operations and regional sites. Examples of experience indicators at this level include the installation of operating system software and components; installation and configuration of application software; management of local user profiles; and, installation of operating system patches and virus detection software.

    2. Demonstrated experience assisting with the installation, configuration, and optimization of network hardware and software to include network servers, routers, and switches.


    Education may not be substituted for experience at this level.

    Additional information

    DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

    Refer to these links for more information:


    Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

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