ESSENTIAL SKILLS -Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation. -Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others. -Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned. -Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions. -Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations. -Ability to perform job functions with minimal supervision. -Ability to work cohesively with co-workers as part of a team. -Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service. -Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager. -Ability to understand and carry out instructions in verbal, written or diagram form. -Ability to understand Guests' service needs. -Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards. -Ability to follow all appropriate policies and procedures while striving to improve all standards of operation. -Ability to interact with people, particularly in resolving complaints and problems. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES -Balance all department accounts. -Reconcile front desk postings and investigate discrepancies. -Balance Food and Beverage cashiers' paperwork to Micros report. -Balance all credit cards to both Micros and PMS systems. -Audit room rates and market codes. -Posts room and tax to all occupied rooms. -Run "End of Day" reports for both POS and PMS systems. Closes the day. -Completes Management reports and distributes accordingly. -Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. -Post charges to individual room or master account. -Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process. -Process accounts of departing guests. -Resolve guest problems and complaints. -Receive advance deposits at the desk for future reservations and process as per policy. -Adhere to guest safe deposit box procedures. -Adhere to policies regarding handling of employee's cash bank. -Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. -Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. -Sell guest rooms, food & beverage outlets and seasonal hotel promotions. -Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. -Post charges to individual room or master account. -Complete tasks on daily checklist. -Communicate with other hotel departments to maintain a high level of guest satisfaction. -Sell Hhonors Program to guests. -Process mail, messages, faxes and packages. -Responsible for knowledge of groups and functions in the Hotel on a daily basis. -Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. -Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. -Be a Team Player and encourage the teamwork attitude among staff. -Attends department and inter-departmental meetings. -Notify management of any pertinent information related to shift activities. -Be knowledgeable in all hotel emergency procedures. -Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. -Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned The Hilton Washington Dulles is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to email@example.com or call 703-834-1981 to let us know the nature of your request.