Audio-Visual Field Engineer

Vision Technologies, Inc
Washington, DC
Dec 01, 2021
Dec 03, 2021
Engineer, IT, QA Engineer
Full Time
Overview: This position will provide on-site and remote technical support for our client who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems. In this role, you will first install equipment while location in under construction, once everything is complete you will then provide 100% service/support for the customer. Site Location- 445 12th Street SW DC 20554 Responsibilities: Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads. Troubleshooting system problems reported by users and repairs Manage customer generated Help Desk tickets and respond to end user requests Responsible for escalating and tracking all "next level" break fix issues for resolution Supporting and assist with facilitating large presentations in classrooms or auditoriums Inventory management of spare systems and service inventory Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing) Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing system Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls Perform Quality Assurance testing and generate documentation on results Able to configure standard system components to client requirements Able to work independently for AV testing and troubleshooting Proficient in loading and testing control system code and DSP programming Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus Perform site surveys, inventory, and create as built document for installed systems Other duties as assigned Qualifications: Education: HS Degree required Technical School Certification or Community College (preferred) Years of Experience: 5+ years of AV installation, system operation, and maintenance