IT Field Service Technician

Buchanan Technologies
Fairfax, VA
Dec 01, 2021
Dec 03, 2021
Full Time
Job description IT Field Technician Summary of Position: The Field Technician The IT Field Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems. Essential Duties and Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs. Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes. Install hardware and software for clients. Complete necessary internal and client related documentation as required on a daily basis. Install/configure/repair network and local printers. Train clients on basic computer knowledge. Communicate and interact with end users and internal staff to resolve IT related issues Accountable for ticket aging Visibility at the dealerships Positive and proactive attitude with customer's best interest in mind Acknowledge and escalate issues that are brought to your attention, but may fall outside of IT support Qualification / Requirements Intermediate knowledge of PC desktop support. Intermediate knowledge of local and network printer support. Basic knowledge of Networking and Windows based servers. Customer service-related experience. Basic knowledge of ticket-based tracking system. Additional Requirements Excellent verbal and written communication skills. Ability to work with minimal supervision. Valid driver's license. Dependable transportation. Ability to work some nights and weekends as required. Must be able to lift 50 pounds. Education / Training / Experience Minimum of three (3) years' experience with Windows 10 OS, Microsoft 2000, PC re-imaging. Minimum of three (3) years' experience with PC and laptop hardware. Certification in A+ (preferred) Preferred Certification in Server + or Network+ Certification in Microsoft MCP, MCSA, MCSE Certification in Dell Hardware Certification in HP Hardware Certification in IBM/Lenovo Hardware Associate Degree in Computer Science or equivalent Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Type: Full-time Pay: $46,000.00 - $52,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule: 8 hour shift COVID-19 considerations: Precautionary measures in place. Ability to commute/relocate: Fairfax, VA: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you willing to take a drug test, in accordance with local law/regulations? Education: High school or equivalent (Preferred) Experience: Desktop support: 2 years (Required) Computer networking: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: CompTIA A+ (Preferred) Work Location: Multiple Locations