ITSM Event Process Lead

Employer
NetServices
Location
Chantilly, VA
Posted
Dec 01, 2021
Closes
Dec 03, 2021
Ref
235070266
Function
Accountant, IT
Hours
Full Time
The Information Technology Service Management (ITSM) Event Process Analyst supports the design, deployment, and operations of IT Infrastructure Event processes. The Event Process Analyst supports the deployment of process and procedures and assists in the IT Infrastructure governance and operations. What You'll Get to Do: * Supports the planning, design, and implementation of ITSM Event processes * Assists with the deployment and transformation of IT infrastructure processes and procedures * Provides analysis and support for on-going service delivery, performance, and governance operations * Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise * Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor) * Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI) * Supports evaluations and quality assessments for proper implementation of processes to meet quality standards * Facilitates TEMs and other requirement gathering work sessions * Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team You'll Bring These Qualifications: * An Active TS/SCI Clearance with Polygraph * Degree or equivalent experience and minimum 3 years of related work experience * Working knowledge of the Service Management workflows and ITSM processes * Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity * Good written and communications skills with the ability to clearly document and explain business processes These Qualifications Would be Nice to Have: * Working knowledge of the Service Management workflows, and ITSM processes * Experience with network devices - Be able to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable vice false-positives * ITIL certifications or training * Familiarity with ServiceNow, SRS or other ITSM management tools * Familiarity with Tableau This is a full time position Personal Information * First name * Last name * Email * Address * City * State * Zip code * Phone number Attachments * Attach your Resume Attach Dropbox Attach a Cover letter Attach Dropbox Other Information * Do you hold a current US Government Clearance? Yes No * What is your current US Government clearance? * How did you hear about this position? * Salary desired?

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