Front Desk Representative

Choice Pain & Rehabilitation Center
Lanham, MD
Dec 01, 2021
Dec 03, 2021
Accountant, IT
Full Time
We are a fast-paced pain management practice that is looking for an Experienced Front Desk Receptionist to work at our Lanham Office . The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out in an accurate and timely manner. Performs patient registration, patient financial services, and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate. Responsibilities Perform the job in accordance with Company's Mission, vision, and goals. Provides exceptional customer service to patients. Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. Collects and verifies all demographic, Insurance, and Financial information and enters information into Electronic Medical Record (EMR). Assists patients with medical forms, as necessary. Collects co-pays, co-insurance, deductibles, and past due balances for all patients. Processes patient intake forms and schedules follow-up appointments through EMR. Schedules patient procedures. Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. Ensures all necessary paperwork and documentation (ie: referrals, ID, insurance cards, etc.) are up to date and present at the time of service. Handle phone inquiries from patients and others, screen calls to ascertain the nature and urgency of inquiry, and refers callers to the appropriate personnel. Makes appointments via telephone and in-person. Responsible for maintaining the cleanliness of the receptionist and patient waiting area. Performs other duties as assigned. Minimum Qualifications: High School Diploma, or equivalent. Must have excellent written and oral communication skills, including exceptional customer service. Must be able to work a flexible schedule. Office Hours: 9-5 pm, Monday-Friday. Employee working hours: 8:30 pm until the last patient is checked out. All staff is expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct, and to have an attitude of wanting to continuously improve their own professional performance. Driving/Travel: The employee must have reliable transportation. Travel for this position may be required up to 100%. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's Baltimore locations. Job Type: Full-time Pay: $13.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Supplemental Pay: Bonus pay Application Question(s): What is your form of transportation? Why did you leave your last job? What is the longest job you held? Why should we hire you amongst other candidates? Work Location: One location

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