Front Desk Agent

Hyatt Place Arlington Courthouse Plaza
Arlington, VA
Dec 01, 2021
Dec 03, 2021
Accountant, IT
Full Time
We are currently seeking an enthusiastic Front Desk Agent at Hyatt Place Arlington/Courthouse, located in Arlington Virginia. BASIC FUNCTION The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school graduate or equivalent. * Two years of college education preferred. * Two years experience in a service industry, preferably in the hospitality industry. * Excellent oral and communication skills. * Pleasant telephone demeanor. ESSENTIAL FUNCTIONS/RESPONSIBILITIES * Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. * Thoroughly complete all guest transactions. * Promote and sell special hotel programs. * Interact with staff in a professional manner, assisting other departments with necessary information. * Be knowledgeable of all emergency procedures and policies. * Maintain house bank. * Communicate all pertinent information to the Front Office Managers and Supervisors. * Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. * Solicit guest feedback via guest comment cards. ENVIRONMENT Office setting, with overhead lighting and comfortable ventilation. Constant guest contact. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Job Types: Full-time, Part-time Pay: $13.00 - $15.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Night shift * Weekend availability Supplemental Pay: * Tips COVID-19 considerations:Currently, the state of Virginia recommends everyone wear masks indoors, but it is not required for individuals who are vaccinated. Our front desk area has plexiglass dividers between the attendant and customer. Education: * High school or equivalent (Preferred) Experience: * Hotel experience: 1 year (Preferred) Work Location: One location

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