Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members. Essential Functions: - Welcomes members by addressing members by name and may provide general information or referring to appropriate staff, apologizing for delays in service, and other behaviors as appropriate. - Registers patients/members including verifying eligibility. - Updating demographic information, including race, ethnicity and language preference. - Identifying FYIs and special features. - Coordinating appropriate assistance, creating new accounts and coverages, and performing other functions in HealthConnect as indicated by business needs. - Upon request, verifies that pharmacy orders have been placed in HealthConnect. - Upon request, verifies the status of laboratory results. - Alerts health care team or member when results are listed as complete. - Assists patients/members, when appropriate, with explaining specific member benefits and copays/applicable fees, and initiating and completing appropriate forms as needed. - Initiates and processes paperwork related to the member visit, as appropriate. - Conducts monetary transactions in accordance with established policies and guidelines, including: - Receiving funds from patients/members, completing receipts. - Properly posting transactions. - Informing patients/members of available payment/Medical Financial Assistance. - Retrieving, reconciling, and returning the change fund. - Facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance with established protocol. - Informing members of appointment date(s). - Giving appropriate pre-appointment instructions. - Receiving, screening, and returning telephone calls as directed. - Taking messages and forwarding calls, as appropriate. - Orders and maintains supplies for the reception area. - Informs providers or staff of members needing immediate attention. - Brings unusual situations to the attention of the appropriate staff. - Performs other related duties, as appropriate. Basic Qualifications: Experience - One (1) year of customer service in an office setting required. Education - High School Diploma or equivalent required. License, Certification, Registration - N/A Additional Requirements: - Proficiency in the use of applicable computer software. - Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment. - Effective interpersonal and communication skills. - Approachability. - Customer Focus. - Patience. - Problem-solving. - Priority Setting. - Functional/ Technical Skills (multi-tasking). Preferred Qualifications: - One (1) year of reception experience in a health care setting preferred. - Current BLS certification preferred. - Knowledge of medical terminology preferred.