Customer Service Representative

Aston Carter
Jessup, MD
Dec 01, 2021
Dec 03, 2021
Customer Service
Full Time
Description: Job Description: Handles customer service inquiries and problems via the telephone(approximately 150 calls per day), recording consistent problem areas. May include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and/or troubleshooting. Essential Duties: * Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system. * Obtains management approval for orders on allocated or "frozen" products. * Enters and tracks special type orders including pick-up & send, warehouse breakage, customer unsaleable and return authorizations. * Input changes submitted by CAMs for Sam's and Costco. * Input customer's "Hardcoding" for sales personnel. * Assist the Inventory Control manager with data entry on inventory counts. * Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically). * Assist with distribution of incoming mail. * Functions as primary relief for the switchboard operator. Requirement: High school diploma; one to three months related experience, and/or training preferred; or equivalent combination of education and experience. 10 key by touch. Ability to work overtime. We are an Equal Opportunity employer. Skills: Customer service, Call Center Top Skills Details: Customer service,Call Center Additional Skills & Qualifications: Call center or CSR experience required Experience Level: Entry Level About Aston Carter: At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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