Front Desk Agent Part Time PM Shift

Employer
Hilton Garden Inn Falls Church, VA
Location
Falls Church, VA
Posted
Dec 01, 2021
Closes
Dec 03, 2021
Ref
235141474
Function
Accountant, IT
Hours
Full Time
We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Skills * Work experience as a Hotel Front Desk Agent, Receptionist or similar role * Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS * Understanding of how travel planning websites operate, like Booking and TripAdvisor * Customer service attitude * Excellent communication and organizational skills * Degree in hotel management is a plus Job Type: Full-time Pay: $14.99 - $15.00 per hour Schedule: * 8 hour shift * Holidays * Night shift * On call * Weekend availability Education: * High school or equivalent (Preferred) Experience: * Hotel experience: 1 year (Preferred) Work Location: One location