Patient Service Representative

Patient First
Woodbridge, VA
Dec 01, 2021
Dec 03, 2021
Accountant, IT
Full Time
The responsibilities of this job include, but are not limited to, the following: * Helping patients who require assistance while using the kiosk. * Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; * Respectfully handling Physician and Nurse requests in a timely manner; * Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness; * Verifying all patient demographic, health, pharmacy, and insurance information; * Communicating information about Patient Firsts billing policies, including insurable and non-insurable charges, as needed; * Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.; * Referring billing questions to the appropriate parties as needed; * Collecting money and issuing receipts for a patients visit, diagnostic studies, and supplies as prompted by the electronic medical record system; * Discharging the patient and completing his or her visit by processing incurred charges; * Completing all cash management duties to include counting and accounting for money collected at the end of the shift; * Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse; * Printing itemized statements as requested; * Receiving, sending, and distributing correspondence as directed; * Filing and scanning medical documents and office forms as directed; * Completing assigned checklists and Policy Manager tasks within the assigned shift; * Answering all incoming calls and distributing messages to proper personnel; * Assisting with other assignments delegated by the PSC; * Demonstrating an efficient understanding of the electronic medical record system; * Receiving, moving, and stocking ordered supplies; * Cleaning work area and other maintenance assignments as directed; * Verifying daily reports are run at the end of the day; * Attending staff meetings as scheduled by the PSC or DMS; * Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations); * Operating, using, and maintaining medical and office equipment as trained; * Participating in maintenance assignments when necessary and as directed; * Fostering teamwork and ensuring a positive and professional atmosphere; * Providing positive, warm, and friendly service in all interactions; * Adhering to all established policies and procedures; * Completing other duties as directed. Minimum education and professional requirements include, but are not limited to, the following: * Must be 18 years of age or older; * Basic typing skills; * High school graduate or equivalent; * Minimum one year of clerical experience preferred; * Ability to hear pages, bells, and the phone system; * Ability to sit, stand, and walk for up to 7 hours at a time; * Ability to lift up to 25 pounds; * Excellent visual, verbal, written, and typed communication skills; * Ability to prioritize and deal with numerous tasks simultaneously; * Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

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