Document Coordinator - Remote

Frederick, MD
Dec 01, 2021
Dec 03, 2021
Program Manager
Full Time
JOB DESCRIPTION SUMMARY BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. As a Documentation Coordinator - you will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. This is a 100% remote, work from home position! We offer a comprehensive benefits package to include: - Up to 12 company paid holidays - Medical, dental and vision insurance - 401(k) - Tuition Reimbursement Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources! JOB DESCRIPTION DOCUMENT COORDINATOR - LINK PROGRAM & MEDICAL PRESCRIPTION DUTIES AND RESPONSIBILITIES: - Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues - Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines - Ability to identify and professionally resolve customer service related issues - Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives - Meets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors - Adhere compliance standards to include Medicare guidelines, HIPAA and ACW. - Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each account - Fosters positive interactions for physician's office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships EDUCATION/EXPERIENCE: - High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. - Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. - Ability to calculate figures; ability to apply intermediate math skills. - Ability to solve practical problems and deal with a variety of variables. - Knowledge of Microsoft Office Applications, Access or other database software. - Ability to learn and utilize call center telecommunications software WHY JOIN US? A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates. To learn more about BD visit Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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