A business process outsourcing company is filling a position for a Virtual Bilingual Spanish Customer Care Advocate. Candidates will be responsible for the following: Assessing calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifying customer needs by referring to case notes and examining each as a specific case Performing routine call center activities concerning business products and services Qualifications Include: Able to evaluate issues and solutions to provide the best outcome for the client and end-users. Has developed skillset in a range of processes, procedures, and systems Ability to problem solve, self-guided