Customer Service/Sales Support Representative

Vector Security
Columbia, MD
Dec 01, 2021
Dec 03, 2021
Full Time
Join our Team $1000 Hiring Bonus Eligible At Vector, our team is brought together by a passion for providing premier intelligent security solutions to our clients. This is what empowers our team to make decisions ensuring the customers best interest is at the core of our service. If you have excellent customer service skills, are seeking a rewarding future, and want to earn commission in addition to your regular pay, we'd like to talk to you! Our Customer Service Sales Support department is looking for an individual to assist existing customers who are moving to a new location. This position requires individuals that are enthusiastic and motivated. Responsibilities include: * Assist existing customers that are moving. * Contact potential customers that are moving in and schedule an outside sales representative to visit. * Prepare customer agreements, send to customers and follow up to ensure timely service and delivery. * Work with customers to ensure their needs are met and customer is satisfied. * Maintain required average daily call volume. * Maintain required monthly recovery goals. A successful candidate should have the following skills: * Enthusiastic, can-do attitude. * Excellent customer service and sales skills. * Minimum of one year of call center customer service or inside sales experience * Desire for customer satisfaction. * Ability to understand and manage sales goals throughout the month. * Ability to communicate effectively internally and externally, both verbally and in writing. * Ability to type a minimum of 35 wpm with a high degree of accuracy while talking. * Must be able to navigate within multiple systems. * Ability to interact in a professional and courteous manner with people at all levels. Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive: * Medical, dental, and vision coverage * Company paid life and AD&D insurance * Company paid short- and long-term disability * Voluntary benefit products * 401k retirement savings plan after just 60 days * Paid time off for vacation, sick and floating holidays * Tuition reimbursement * Employee Assistance Program (EAP) Company Overview: Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies. With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services. Our unique history traces back to The Philadelphia Contributionship, America's oldest property insurance company founded in part by Benjamin Franklin in 1752. Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.