ITSM Process Analyst with Security Clearance

Signature Federal Systems
Chantilly, VA
Dec 01, 2021
Dec 03, 2021
Full Time
The Information Technology Service Management (ITSM) Process Analyst supports the design, deployment, and operations of IT Infrastructure based processes. The Process Analyst supports the deployment of process and procedures and assists the IT Infrastructure governance and operations. What You'll Get To Do: * Supports the planning, design, and implementation of ITSM processes * Assists with the deployment and transformation of IT infrastructure processes and procedures * Provides analysis and support for on-going service delivery, performance, and governance operations * Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise * Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor) * Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI) * Supports evaluations and quality assessments for proper implementation of processes to meet quality standards * Facilitates TEMs and other requirement gathering work sessions * Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team You'll Bring These Qualifications: * TS/SCI with Poly Required * Bachelor's Degree OR 3+ years of related work experience * Working knowledge of the Service Management workflows and ITSM processes * Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity * Good written and communications skills with the ability to clearly document and explain business processes