Cloud IT Operations Manager

Applied Information Sciences
Aberdeen Proving Ground, MD
Dec 01, 2021
Dec 03, 2021
Full Time
Intro: As aCloud IT Operations Manager you will operate and maintain common information technology services hosted on Microsoft Azure and collaborate with customers consume, streamline, and improve those services. Join our team of Azure professionals and accomplish what others only dream of. Youwill oversee the day-to-day support and operations of our cloud, managed services, and application onboarding team. The ideal candidate will have a deep understanding of customer service, experience structuring and leading a 24x7 organization, and the ability to instill a high-performance culture in the team with a focus on teamwork, service excellence, and ownership for resolving customer concerns. As a manager, this person will play a critical role in the development and success of our Services strategy in DOD and will have the ability to build and grow the team that will enable advanced services for Care Communications. What You'll Be Doing: Use knowledge of information systems architecture patterns tooversee operations and maintenance of multi-tenant common services such as Active Directory, DNS, Patch Management, and Endpoint Monitoring to support onboarding applications Exposure to Microsoft 365 Modern Workplace migrations and implementationIntegrate Azure operations teams processes with customers broader Enterprise IT cloud management capabilities to enable consistent and routine upgrade plans in addition to modifications and critical upgrades to common servicesServe as a leadership expert and drive the team to enable incident management, remediation efforts, and root cause analysisEnsure all procedures are documented and defined as required by quality standards including maintaining required documentation for internal and external auditsCollaborate with technical support leadership on escalations or requests related to cloud and managed servicesUse knowledge of Active Directory, DNS, virtual and physical networking , and cloud technologies to oversee a variety of cloud-hosted IT projectsWillingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issuesAble to manage a 24x7 hour managed services team for DOD clientsOnboard and support clients in both NIPR and SIPRManage a team that will support multiple DOD clients and will primarily work in a secure space. Location and Travel Details: This position requires travel and commute to one of the following SIPR locations:Austin, TXAberdeen, MDAdelphi, MD Security Clearance and Citizenship Requirements: Must be able to obtain and/or maintain a Secret Clearance. Profile of Success: Use Bachelors Degree in Information Systems, Business Administration, or3-5years experience in IT systems operations and managementExperience with Microsoft Azure or other virtualization technologies, Windows and SQL Server, RedHat Enterprise Linux, Active Directory, DNS, and the DoDINMust have experience in leading and mentoring in a hands-on capacity to the managed services and onboarding teamsCustomer service oriented.Must be comfortable in a fast-paced, dynamic, and challenging environment.This role will be required to draw on their technical services industry experience to create and adapt the services outcomes Desirable Skills: Microsoft certifications, especiallyAzure related certificationsIT managementcertifications such as ITIL, PMP, CISSP, and ScrumMasterProjectmanagementand/or technical leadershipexperienceon consulting projects for multiple clients at the same timeUnderstanding of features, functionality and capabilities ofAzure AD, Azure Monitor, Azure Backup, Azure Security Center, Azure Policy, Azure Sentinel,Azure Automation (Runbooks, DSC, Update Management),Experience with disaster recovery efforts for ITExcellent written and verbal communication skills including strong presentation skills.Possess analytical skills, general business acumen, group interaction and facilitation skills, project planning/project management and problem-solving skills.Analytical skills that provide focus on the areas that will most benefit the organization.Strong interpersonal skills, including presentation skills and the ability to communicate effectively to groups inside and outside company.Strong leadership skills including demonstrated success in change management, leading through influence and ability to translate technical expertise for non-technical stakeholders across the organizationAbility to read, analyze, and interpret technical service manuals, technical bulletins. About AIS: AIS, Dedicated to Our PeopleAIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.We Invest in Individuals Committed to InnovationAIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals. We are looking for:Smart people with a passion for technologyStrong technical capabilities with a consultancy mindsetClose involvement with local technical communitiesA willingness to think outside of the box to provide innovative solutions to clientsAbility to solve challenging technical business problemsSelf-directed professionalsOur Core ValuesClient Success Continued Learning and Technical ExcellenceStrong Client RelationshipsCitizenship and Community EEO Statement: Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. Employment decisions are based solely on qualifications merit, and business need.

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