Customer Support Representative, Intuit TurboTax - Remote

Working Solutions
Washington, DC
Dec 01, 2021
Dec 03, 2021
Full Time
Why Working Solutions Working Solutions seeks a courteous, helpful customer service agent for a one-of-a-kind opportunity to support Intuit TurboTax's customers from the comfort of their home. In this role, you will help customers with product and tax support while using your technical skills. Learn about our bonuses and incentives. * Please allocate at least 45 minutes to complete the application process. More on the process. Overview Independent contractors will provide customer support via phone and/or video chat. Customer interactions focus on software navigation and localization of previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary. Schedule: * Contract runs early January through April 18th * Flexible schedule opportunities * Available anytime between 7am - 11pm CT * Weekday and weekend options Compensation: * Earn up to $19 per productive hour Required Skills * Customer service experience and demonstrated ability to deliver high-quality customer service across different channels (phone, chat, e-mail) * Excellent written and verbal communication * Attention to detail * Friendly tone and professional demeanor * Self-motivated and resourceful * Tech-savvy and avid computer user Important Information Technology & Equipment Requirements: * Personal computer (no tablet) * Broadband internet connection, recommended at least 10 MBPS * Wired internet connection (no wi-fi) * Windows 10 operating system * Valid antivirus software installed, running and up to date * USB headset with microphone * Full PC requirements Work Environment Requirements: * Quiet, uninterrupted space * Organized desk area * Professional appearance (if on camera) We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.