AV Systems Technician

Live! Casino & Hotel
Hanover, MD
Dec 01, 2021
Dec 03, 2021
Full Time
Function (Scope and Main Purpose of Job) Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel. Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here Specific Responsibilities and Duties Plan, configure, install, troubleshoot, repair, and provide end-user support for Audio Visual and Audio Visual control systems; including peripherals, PC's, speakers, LCD displays, amplifiers, RF equipment, Ethernet hardware, cabling systems, control system hardware and AV related software Set-up, operate, and troubleshoot state-of-the-art television and audio systems Maintain AV equipment inventory; replacements and/or inventory requests Maintain and assist in all back-of-house A/V including conference rooms and training rooms Assist and advise in special event systems support, entertainment systems, back of house AV systems, as well as marketing and media systems This is a non-uniformed position, which requires the team member to be in compliance with non-uniformed appearance standards while on duty Maintain knowledge of developing technologies by reading professional literature and attendance at relevant training sessions, conferences and workshops Work flexible hours including evenings, overnights, weekends, and holidays including but not limited to participating in the on-call rotation program Ensuring the safety and security of all guests, entertainers and team members/employees Other duties as assigned Job Requirements (skills, knowledge, and abilities) Ability to assume responsibility for independent/self-directed action Ability to perform assigned duties under frequent time pressure in an interruptive environment Must have strong time management skills Ability to effectively work independently and as part of a team Ability to share or divide attention among several ongoing activities, projects or assignments Must be able to work flexible hours including evenings, overnights, weekends and holidays and must be able to participate in the on-call rotation program Experience in audio / video setup and maintenance Knowledge of signal flow for audio and video Ability to install new and maintain existing hardware Strong guest service skills Communicate effectively and efficiently Advanced knowledge of Audio Visual and AV control systems as well as IPTV Experience with BSS London, Paltronics, Mosaic, Paradigm, ETC, AMX, Coriomaster, or CTS certification is preferred Experience with BSS, AMX, Crestron, Coriomaster, Analog Way, Newtek, or CTS certification is preferred Educational Requirements Education: Technical degree or certification preferred Experience: Minimum of 2 years' experience in Audio / Visual Excellent technical, problem solving, interpersonal, oral & written communication skills Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements Must be able to lift and/or push up to 80 lbs. Must be able to work standing for up to 4 hours at a time Must be able to work in small, confined areas Must be able to bend at the waist Able to work from a ladder at 8 and 12 feet Must be able to reach above the head Working Conditions 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed. Office environment Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Work Location: One location