Temporary Renovation/Relocation Assistant

Employer
Quantum Real Estate Mgmt LLC
Location
Washington, DC
Posted
Dec 01, 2021
Closes
Dec 03, 2021
Ref
235586577
Function
Accountant, IT
Hours
Full Time
General Responsibilities We are seeking a temporary Administrative and Clerical assistant to provide support for the ongoing renovation/relocation project at the property; Ensure that residents receive courteous reception and services; Handle all incoming calls in a professional manner; Meet and greet all visitors and the general public; Assist Management Staff with special projects, administrative tasks and other non-property management related work. Essential Duties * Maintain professional and courteous relationships with other staff members, current and prospective residents, and suppliers, vendors and professionals servicing the company, * Act as receptionist for residents and visitors, * Answer, direct and return phone calls as necessary, * Take service requests, enter service requests into OneSite, close out service requests in OneSite, make follow-up courtesy calls to ensure service requests are completed to the residents satisfaction, enter follow-up notes into residents account in OneSite under Activity Log, * Type, distribute and file resident memos, renovation/relocation memos, other correspondence, and resident certification paperwork, * Schedule, coordinate and assist in preparation for renovation/relocation meetings and miscellaneous projects as directed, * Update and maintain all resident logbooks, phone lists, and emergency contact information, * Stay well-versed in company policies and procedures, * Take a lead role in understanding and updating all front desk emergency procedures and policies, as well as communicating any emergency policy changes to all other front desk employees, * Assist with processing and completing new applications and certification applications in property management software program (Onesite), * Contact waiting list applicants via mail when units become vacant or go on notice, * Create, complete, and close all maintenance tickets in property management software program (OneSite), * Assist with Semi-Annual residential unit housekeeping and maintenance inspections, * Manage office supply inventory by completing weekly inventory and recommending supply orders to Property Manager, * Ensure the safety, comfort, and privacy of all property residents. Strive for good resident/management relations to retain desirable residents, * Accurately complete assignments in a timely manner, * Perform any other duties which may be assigned by Property Manager and/or Regional Property Manager. Basic Qualifications Education/Training: A high school diploma or equivalent is required. Skill(s): Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills in English; maintains confidentiality; demonstrates accuracy and thoroughness and monitors own work to ensure quality; proficient interpersonal relations and communicative skills; Works well in a team environment; Able to work with a diverse group of people; Appearance compatible with image of property, positive attitude and energetic; Demonstrates integrity on personal as well as professional level; Attention to detail; Knowledgeable of Fair Housing Rules & Regulations; Able to multi-task and prioritize to meet firm deadlines; proficient in Microsoft Office Suite. Experience: A minimum of two (2) years work-related experience.