Practice Manager

Advanced Behavioral Health, Inc.
Frederick, MD
Dec 01, 2021
Dec 03, 2021
Full Time
Practice Manager Frederick, MD Working under the supervision of the CEO, the Practice Manager is responsible for ensuring practice clinical operations are running smoothly and provide overall support to the clinic at all site locations. Duties and Responsibilities: Provide oversight, management, and delegation of tasks, as needed, to Team Leader. Oversee the training process for front office administrative staff initially and on an ongoing basis. Act as a backup for Team Leader to complete performance reviews. Manage CARF calendar (send task reminders, ie monthly reports such as drills, Physician peer reviews; risk mgmt. etc.) Be involved in the hiring process, including interviewing, and sending a selection memo. Communicate administrative and clinical policies and procedures to all staff after initial training and ongoing basis. Keep up with incoming e-mail communications from ABH Website (from patients, billing company, staff, etc.) throughout the day each day and manage responses. Act as HIPAA privacy officer, answering questions and concerns from clients and staff and keeping the practice up to date and compliant with applicable HIPAA laws and posting of appropriate HIPAA notices and posters. Ensure client and community referral sources' complaints and grievances are handled in a timely manner and escalate, if needed, to CEO. Maintain ongoing communication and collaboration with Site Directors and Prescribers to ensure overall improvement of patient care. Maintain physician schedules in EMR; adjust as necessary for meetings and scheduled time-off. Ensure that schedules are organized effectively and efficiently. Compile monthly spreadsheet of clinic no-shows for all locations and submit to the Program Director. Work alongside HR and management to review and update, at least annually, the Standard Operating Procedures & Policies (SOPP). Provide a monthly report of grievances and outcomes to the CEO Oversee the flow of all case assignments including commercial and report to CEO about any potential delay in processing. Be involved in researching potential presenters for future CEU trainings based on feedback from therapist to improve their clinical development. Set up and oversee all survey monkey functions regarding any surveys needed. Upload client and referral source satisfaction results into Dr. Cloud to provide data regarding OMS. Gather and manage CEU training evaluations by uploading to SharePoint and sharing results with the CEO. Manage the information in SharePoint. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Knowledge, Skills and Abilities: Ability to travel to all site locations. Time management skills and organizational skills. Knowledge of principles and practices of organization, planning, records management and general administration in a healthcare setting. Possess effective people skills and can communicate effectively with patients, staff, human resources and clinical directors. Ability to operate and troubleshoot issues with standard office equipment, including but not limited to, computers, telephone systems, copiers and facsimile machines. Able to work flexible hours. Can work independently and with a team. Qualifications: Master's degree in Human or Health Services or related field. At least three (3) years of experience in a healthcare environment. An understanding of health insurance and how it works with relation to billing, reimbursement, patient responsibility, etc. Ideal candidate has background working with an electronic medical record system within a health organization. Advanced knowledge of principles and practices in office management and organization. Understanding of HIPAA, Privacy and Confidentiality laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type and Expected Hours of Work This is a full-time position. Typical days and hours of work are Monday through Friday, some flexibility in hours is allowed. ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors.

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