RESPONSIBILITIES: The Director of Operations is a member of the company's senior management. The role of the Director of Operations within the company is to ensure the organization is running well, with smooth efficient service that meets the expectations and needs of customers and motivates employees. The Director of Operations is responsible for overseeing successful and provision of services. This includes working with project managers to oversee production of customer deliverables. The position will support the administrative processes within the company, including Human Resources, Quality Assurance, Facilities and office administrative functions. Customer Project Management, Accounting/Finance, Business Development and IT departments are not directly within the scope of the position, but close working relationships with those departments are a requirement for success. Other responsibilities include providing scheduling and risk management expertise to project managers, monitoring and reviewing project performance, and adherence to Ascellon's Quality Policy. The Director of Operations will be expected to quickly gain knowledge of the portfolio of the company's projects to function effectively. Such knowledge will include healthcare quality of care services, professional services and cybersecurity. Specific duties include, but are not limited to the following: Operations Management Ensure projects are properly staffed and resourced to meet customer quality requirements and deadlines. Resources include facilities, equipment, materials and training. Conduct project reviews with executives to report on status and major changes to the cost, scope, and delivery of projects. Ensure projects follow documented processes through active monitoring and reviews with project managers/directors. Oversee the Quality Management System (QMS) and ensure that the company is compliant with all requirements, including corrective actions, internal and external audits. Ensure availability and effective operation of all facilities, equipment and administrative functions. Serve as company point of contact for all vendors and service providers. Ensure vendor/supplier compliance with agreements and negotiate delivery agreements and prices as required. Develop detailed understanding of projects and customer requirements to serve as interim project manager/director as needed when required to start new projects, or when a project manager/director position is temporarily vacant. This includes performing project management functions for periods of time when the project manager is absent or unavailable. Schedule, plan and attend monthly status/planning meetings with President and CEO, and other staff that may be invited. Customer Service: Maintain and track schedules across multiple projects to ensure that all customer deliverables are completed and delivered on time and in accordance with the customer requirements and individual project management plans. Such deliverables include invoices, cost reports, status reports, meeting minutes, and other contract-specific deliverables. This does not include technical project work products , such as technical design documents, software test plans, survey reports, etc. Ensure customer satisfaction measurement is conducted timely as documented in Ascellon's QMS. Work with internal resources to resolve any customer concerns in a timely manner. This includes ensuring all customer complaints and corrective/preventive actions are logged and addressed timely. Business Development Support: Assists in the sales process by working on sales and proposal activities, aiding in presentations, and reviewing final proposals with the President and CEO. Provide expertise in estimating work efforts for proposals. Provide proactive staffing and resource acquisition to support prospective contracts. Participate in developing business development plans. People Management Support the Human Resources function to provide for recruitment, retention and staff training. This includes maintaining training records, licenses, certifications, etc. Organize and manage employee training, morale building and development activities. Support execution of organization's diversity, equity, and inclusion strategy. Organization Structure: The following positions report directly to the Director of Operations: General administrative support staff. Staff not assigned full-time to a project under supervision of a Project Manager/Director. Human Resources staff. Quality Management System staff. Other duties as assigned: Special projects or other assignments may be required of the position from time to time. The timeline for completion shall be negotiated by President and Director of Operations. POSITION REQUIREMENTS: A Master's degree in a relevant discipline is required (business, technology or health sciences is a plus). Four years of additional relevant experience may substitute for a graduate degree. At least 8 years of project management or operations management experience is required. At least 5 of the years in operations management in a Federal government contracting environment. PMP or other project management certification is preferred. Excellent written and verbal communication skills are required. Experience managing administrative staff and managers/supervisors is required. Leadership experience in a management consulting or business services environment serving Federal and State government customers with responsibility for managing 20 or more employees directly or through project managers is required. Experience within healthcare industry is a plus. Experience organizing, planning and executing tasks that require multiple contributors. Interpersonal skills to interface with and coordinate between various levels of employees, management, partners, vendors, and customers. Proficiency with Microsoft Office software is required. Must be an advanced user of Microsoft Office. Ability to travel overnight occasionally for meetings or conferences. Demonstrated strong work ethic and flexibility to work extended hours on a regular basis to meet position requirements. PHYSICAL WORKING CONDITIONS: Must be able to sit and work at a computer workstation for long periods. Must be able to commute regularly and work in the office during business hours. This is not a remote position. Must be able to lift and walk with documents and materials weighing up to 10 pounds.