General Summary of Position: * The Patient Access & Central Scheduler Representative I (PACSRI) is responsible for creating and updating patient's demographics and insurance information while scheduling the patient's requested appointment according to established protocol. The PACSR I handles heavy call volume with patients (transferred from departments and incoming) to update the system with correct patient demographics and insurance, and obtain referral and authorization needs prior to the patient's scheduled appointment date via assigned worklists and reports. Deals discreetly with sensitive, confidential information concerning professional and personal information about staff, patients and hospital programs/operations. Education: * High school degree or GED diploma is required, along with 1 to 2 years of technical or other specialized training, such as training in data entry, medical terminology, and ICD-9/medical insurance coding/billing. Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals; and of medical terminology and insurance terminology. Needs basic computer skills and ability to type 40 WPM. Knowledge of the GE/IDX scheduling/registration system and/or automated scheduling/registration system is preferred. Experience: * From 1 to 3 years experience required. Excellent interpersonal communication, customer service skills, and telephone etiquette are required. Certification/Registration/Licensure: * None for this position but must complete the IDX training program and successfully pass the competency exams during probation/on-trial period. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, DC, region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.