West Creek 6 (12076), United States of America, Richmond, Virginia

Chief of Staff, Data Design

Chief of Staff


At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Chief of Staff to join our team. As Chief of Staff, the primary responsibility is to help the VP, leadership team, and the design organization be more productive and successful.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including: Management of and on Behalf of Senior Leadership

• Serve as a trusted advisor, confidential thought partner, coach and sounding board to senior leadership
  
• Facilitate strategic planning and team effectiveness workshops as needed to enable healthy functioning teams and align cultures and subcultures
  
• Prioritizing requests and partnering with Design Operations team to assess inquiries and determine proper course of action
  
• Helping assess highest impact opportunities for leadership participation and action
  
• Managing business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings
  
• Partnering with teams to troubleshoot, problem solve, and shape requests prior to involvement of senior leadership
  
• Tracking priority initiatives for senior leadership and proactively identifying obstacles, communicating status, and pulling in other team members as necessary
  
• Helping vet internal and external speaking opportunities
  
• Leading strategic storytelling and messaging support
  
• Counseling leadership team on organizational design and change management
  
• Protecting and preserving organizational and leadership integrity by surfacing potential risks and mitigation strategies
  

Collaboration & Connection

• Serving as a trusted advisor, confidential thought partner, and act as a sounding board to senior leadership
  
• Thinking through challenges and brainstorming potential solutions
  
• Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
  
• Anticipating and cultivate open communication channels between senior leadership and designers
  
• Handling oversight of special projects that don't fit into traditional workstreams
  
• Identifying and supervising strategic projects
  
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback
  
• Managing difficult situations and hard conversations; showing a high level of discretion, professional maturity, resilience, and adaptability
  
• Diagnosing root causes of growth areas and creating solutions that cultivate change
  
• Working with partners and teams across various geographies and travelling to meetings and events as needed
  
• Partnering on Diversity, Inclusion and Belonging initiatives
  

Learning & Development

• Identify themes for learning and development across the team, identify learning resources (both internal and external), and establish an ongoing L&D strategy
  
• Strengthen data literacy/ML skills across organization via knowledge shares, peer to peer learning and experts from across the company
  
• Partner with XD top of house and enterprise L&D teams to implement leadership development, competency training & DIB learning opportunities
  

Basic Qualifications

• At least 5 years of experience in project management.
  
• At least 5 years of experience in communications planning.
  
• At least 5 years experience in project delivery.
  

Preferred Qualifications

• Bachelor's Degree
  
• 5+ years of project management experience
  
• 5+ years of experience in project delivery
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).